Customer Service Representative

5 months ago

Smithville, Canada STANPAC INC. Full time

**Why Work at Stanpac?**

STANPAC is a dynamic Canadian based company that has been manufacturing dairy and beverage packaging for more than 70 years in Smithville Ontario. Since 1949 we have been actively committed to expanding our product lines with new products and innovations for the ice cream, fluid milk, wine, and spirit markets. With additional facilities in Texas and New Jersey, Stanpac continues the evolution of our great company by introducing new products, sizes, and configurations for an ever-changing market. We strongly believe that “Good People Make Great Packaging”.

Stanpac offers a clean and bright work environment where safety is the number one priority. We are a family-operated business offering all new Team Members benefits after 3 months, bi-weekly perfect attendance bonuses, an RRSP matching program, Food Truck Days, Referral bonuses and more

**The Opportunity**:
**Available Shifts**:
Monday to Friday, Day Shift

**Responsibilities and Duties**:

- Provide exceptional customer service to several key accounts
- Provide a full service experience to our customers including answering phones, working with new art, entering orders, submitting production orders to the floor, invoicing and filing.
- Working closely with our sales, production and shipping teams to ensure customers’ needs are met and exceeded
- Take initiative in making necessary and informed decisions based on facts and findings when needed.
- Comply with current Stanpac safety regulations while in plant area.
- Knowledge of HACPP, SQF and GMP’s as it relates to packaging environment.

Other duties as assigned.

**Required Education**:

- Post-Secondary Education

**Experience**:

- Minimum 2 years of experience in a customer service role.

**Skills, Knowledge and Abilities**
- Strong communication skills, written and oral
- Accuracy and attention to detail in every aspect of work
- Proven track record of good attendance and reliability
- Good problem solving, time management and organizational skills
- Ability to prioritize
- Ability to think outside the box; critical thinking
- Positive attitude with a focus on the internal/external customer
- Good Team player
- Excellent people skills
- Ability to adapt to ever changing situations
- Comfortable in a fast paced and at times stressful environment
- Be able and willing to use a Stanpac PPE (personal protective equipment) while in plant area.

**Reasoning Ability**

**How Do I Apply?**

**Stanpac is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. Applicants must make their needs known in advance.**
- We thank you for your interest in the position and in working for Stanpac - where we are “Good People Who Make Great Packaging Only those considered for an interview will be contacted._

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