Maintenance Manager, Dc

2 weeks ago

Brampton, Canada Indigo Books & Music Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

The Maintenance Manager cultivates an environment that promotes authentic best-in-class employee and customer experiences across our Brampton Campus and is guided by our culture and our mission of shipping joy and knowledge. Your role as the Maintenance Manager will be a key technical resource for the supply chain operation at the Brampton Distribution Centres, focusing on continuous improvement, preventative maintenance, troubleshooting, and problem resolution for electrical and mechanical equipment, as well as building maintenance issues. An expert in analyzing existing operations and improving overall organizational performance. Your role as a Manger is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture. You will complete ongoing risk analysis for the Distribution Centers, set the priorities, develop plans and lead a maintenance team while partnering with Operations and Logistics.

**KEY PERFORMANCE METRICS**
- Percentage of downtime hours in relation to potential production hours per week
- Delivery of effective service and solutions supporting operational needs
- Achieve budgeted maintenance and operating cost
- Process monitoring, troubleshooting, and reporting
- Adherence to all Health and Safety standards and legislation
- Worksite management to ensure viable work
- flow processes and optimal housekeeping

**KEY ACCOUNTABILITIES**

Functional
- Oversees diagnostic and repair support for Material Handling Equipment (MHE) to ensure adequate product flow through the DC in a timely and cost-effective manner.
- Leads and develops a team of maintenance staff to ensure ongoing operation of infrastructure systems, machinery, and equipment at the Brampton DCs.
- Ensure in-house repairs or call-in support from approved suppliers and contractors is used to ensure issues are resolved in a timely fashion.
- Ensure maintenance concerns or inquiries from DC operations team are investigated and adequate follow up and resolution of issues is provided on a timely basis.
- Ensure preventative maintenance is completed on a scheduled basis for all MHE equipment including but not limited to: conveyor systems, lift trucks, pump trucks, and other equipment in the facility.
- Liaise with the IT Department to ensure the troubleshooting of DC networking, device repairs, and upgrades.
- Manage capital expenditure requests and budget proposals for maintenance projects including, but not limited to, purchase of new material handling equipment, garbage compactor, among others.
- Provide daily reports and participate in daily touchpoints with the Senior Manager, Maintenance, Health & Safety and Sustainability and the DC operations Team.
- Ensure the completion of team deliverables and set/adhere to team budgets, as applicable.
- Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
- Proactively identify and anticipate customer expectations and needs.
- Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers.
- Challenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them.

People
- Communicate appropriate context, standards and prescribed limits for direct reports.
- Establish effective working relationships with direct reports: Solicit their views on the work environment, potential changes affecting their work, continuous improvement opportunities and provide them with opportunities to further develop their skills and knowledge.
- Build and sustain a high performing team who are capable of delivering the work to meet performance goals.
- Promote and optimizes teamwork
- Manage performance of direct reports: Set goals and objectives, access skills and knowledge gaps, allocate resources to close groups, assess performance.
- Pr

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