Maintenance Manager, DC

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada's Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

The Maintenance Manager cultivates an environment that promotes authentic best-in-class employee and customer experiences across our Brampton Campus and is guided by our culture and our mission of shipping joy and knowledge. Your role as the Maintenance Manager will be a key technical resource for the supply chain operation at the Brampton Distribution Centres, focusing on continuous improvement, preventative maintenance, troubleshooting, and problem resolution for electrical and mechanical equipment, as well as building maintenance issues. An expert in analyzing existing operations and improving overall organizational performance. Your role as a Manger is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture. You will complete ongoing risk analysis for the Distribution Centers, set the priorities, develop plans and lead a maintenance team while partnering with Operations and Logistics.

KEY PERFORMANCE METRICS

• Percentage of downtime hours in relation to potential production hours per week
• Delivery of effective service and solutions supporting operational needs
• Achieve budgeted maintenance and operating cost
• Process monitoring, troubleshooting, and reporting
• Adherence to all Health and Safety standards and legislation
• Worksite management to ensure viable work- flow processes and optimal housekeeping

KEY ACCOUNTABILITIES

Functional

• Oversees diagnostic and repair support for Material Handling Equipment (MHE) to ensure adequate product flow through the DC in a timely and cost-effective manner.
• Leads and develops a team of maintenance staff to ensure ongoing operation of infrastructure systems, machinery, and equipment at the Brampton DCs.
• Ensure in-house repairs or call-in support from approved suppliers and contractors is used to ensure issues are resolved in a timely fashion.
• Ensure maintenance concerns or inquiries from DC operations team are investigated and adequate follow up and resolution of issues is provided on a timely basis.
• Ensure preventative maintenance is completed on a scheduled basis for all MHE equipment including but not limited to: conveyor systems, lift trucks, pump trucks, and other equipment in the facility.
• Liaise with the IT Department to ensure the troubleshooting of DC networking, device repairs, and upgrades.
• Manage capital expenditure requests and budget proposals for maintenance projects including, but not limited to, purchase of new material handling equipment, garbage compactor, among others.
• Provide daily reports and participate in daily touchpoints with the Senior Manager, Maintenance, Health & Safety and Sustainability and the DC operations Team.
• Ensure the completion of team deliverables and set/adhere to team budgets, as applicable.
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
• Proactively identify and anticipate customer expectations and needs.
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo's customers.
• Challenge the status quo and consistently identify areas for improvement, diagnose issues and working to resolve them.

People

• Communicate appropriate context, standards and prescribed limits for direct reports.
• Establish effective working relationships with direct reports: Solicit their views on the work environment, potential changes affecting their work, continuous improvement opportunities and provide them with opportunities to further develop their skills and knowledge.
• Build and sustain a high performing team who are capable of delivering the work to meet performance goals.
• Promote and optimizes teamwork
• Manage performance of direct reports: Set goals and objectives, access skills and knowledge gaps, allocate resources to close groups, assess performance.
• Provide direct reports with a clear understanding of performance standards as well as career opportunities within Indigo Books & Music Inc.
• Build strong teams by attracting and developing the best talent.
• Bring out the best in others, empower and constructively stretch talent.
• Give authentic feedback on performance and potential.
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals.
• Collaborate with others to drive flexible and iterative solutions, quickly and easily.
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself.
• Help others see the impacts of their efforts and proactively engage other functions to get input.
• Accountable for the overall engagement, productivity, turnover and bench strength of the team.
• Build trust with colleagues and business partners by demonstrating consistency in communications and actions.
• Demonstrate a willingness to collaborate and find win-win solutions.
• Communicate to all levels of the organization, including executive level
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement.
• Model Indigo's beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through the organization

SCOPE

Reports to: Sr. Director, Distribution Centers

Manager once Removed (MOR): Sr. Vice President, Supply Chain

KEY RELATIONSHIPS

Internal:

• All Departments within the Online & Retail Distribution Centre

External:

• Carriers
• Suppliers
• Equipment Vendors

Work Experience / Education / Certifications

• 5+ years of relevant field experience
• Strong technical understanding of conveyor peripherals, RF scanners, PLC's, and MHE
• Strong mechanical and electrical background
• Experience operating industrial trucks preferred
• Background in supervision, planning / scheduling, and budgeting preferred
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point)

Competencies / Skills / Attributes

• Excellent written and oral communication skills.
• Demonstrated leadership, organizational, time management, follow-through, and crisis management skills.
• Ability to deal with situations and issues proactively and persistently, seizing opportunities that arise.
• Focusing efforts on achieving high-quality results consistent with the organization's standards.
• Ability to manage time and competing priorities effectively in a fast-paced work environment.
• Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Ability to work independently and as part of a cohesive unit.

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

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