Maintenance Manager, DC

Job Description

The Maintenance Manager cultivates an environment that promotes authentic, best-in-class employee and customer experiences across our Brampton Campus and is guided by our culture and mission of shipping joy and knowledge. Your role as the Maintenance Manager will be an essential technical resource for the supply chain operation at the Brampton Distribution Centres, focusing on continuous improvement, preventative maintenance, troubleshooting, and problem resolution for electrical and mechanical equipment, as well as building maintenance issues. An expert in analyzing existing operations and improving overall organizational performance. Your role as a Manager is one of collaboration, innovation, inspiration, support, and coaching, and in doing so, you help to create and sustain a high-performing culture. You will complete ongoing risk analysis for the Distribution Centers, set the priorities, develop plans and lead a maintenance team while partnering with Operations and Logistics.

KEY PERFORMANCE METRICS

• Percentage of downtime hours in relation to potential production hours per week
• Delivery of effective service and solutions supporting operational needs
• Achieve budgeted maintenance and operating cost
• Process monitoring, troubleshooting, and reporting
• Adherence to all Health and Safety standards and legislation
• Worksite management to ensure viable workflow processes and optimal housekeeping

KEY ACCOUNTABILITIES

Functional

• Oversees diagnostic and repair support for Material Handling Equipment (MHE) to ensure adequate product flow through the DC in a timely and cost-effective manner.
• Leads and develops a team of maintenance staff to ensure ongoing operation of infrastructure systems, machinery, and equipment at the Brampton DCs.
• Ensure in-house repairs or call-in support from approved suppliers and contractors is used to resolve issues promptly.
• Ensure that maintenance concerns or inquiries from the DC operations team are investigated and that adequate follow-up and issue resolution are provided on a timely basis.
• Ensure preventative maintenance is completed on a scheduled basis for all MHE equipment, including but not limited to conveyor systems, lift trucks, pump trucks, and other equipment in the facility.
• Liaise with the IT Department to ensure the troubleshooting of DC networking, device repairs, and upgrades.
• Manage capital expenditure requests and budget proposals for maintenance projects, including, but not limited to, the purchase of new material handling equipment and a garbage compactor.
• Provide daily reports and participate in daily touchpoints with the Senior Manager, Maintenance, Health & Safety and Sustainability and the DC operations Team.
• Ensure the completion of team deliverables and set/adhere to team budgets, as applicable.
• Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
• Proactively identify and anticipate customer expectations and needs.
• Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo's customers.
• Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them.

People

• Communicate appropriate context, standards and prescribed limits for direct reports.
• Establish effective working relationships with direct reports: Solicit their views on the work environment, potential changes affecting their work, continuous improvement opportunities and provide them with opportunities to further develop their skills and knowledge.
• Build and sustain a high-performing team that delivers the work and meets performance goals.
• Promote and optimize teamwork.
• Manage the performance of direct reports: Set goals and objectives, assess skills and knowledge gaps, allocate resources to close groups, and assess performance.
• Provide direct reports with a clear understanding of performance standards and career opportunities within Indigo Books & Music Inc.
• Build strong teams by attracting and developing the best talent.
• Bring out the best in others, empower and constructively stretch talent.
• Give authentic feedback on performance and potential.
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals.
• Collaborate with others to drive flexible and iterative solutions quickly and easily.
• Share technical knowledge with others and seek to learn from those more knowledgeable than yourself.
• Help others see the impacts of their efforts and proactively engage other functions to get input.
• Accountable for the team's overall engagement, productivity, turnover and bench strength.
• Build trust with colleagues and business partners by demonstrating consistent communications and actions.
• Demonstrate a willingness to collaborate and find win-win solutions.
• Communicate to all levels of the organization, including executive level
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement.
• Model Indigo's beliefs and convey a positive image in everything you do
• Celebrate the diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through the organization

SCOPE

Reports to: Sr. Director, Distribution Centers

Manager once Removed (MOR): Sr. Vice President, Supply Chain

KEY RELATIONSHIPS

Internal:

• All Departments within the Online & Retail Distribution Centre

External:

• Carriers
• Suppliers
• Equipment Vendors

Work Experience / Education / Certifications

• 5+ years of relevant field experience
• Strong technical understanding of conveyor peripherals, RF scanners, PLC's, and MHE
• Strong mechanical and electrical background
• Experience operating industrial trucks preferred
• Background in supervision, planning / scheduling, and budgeting preferred
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point)

Competencies / Skills / Attributes

• Excellent written and oral communication skills.
• Demonstrated leadership, organizational, time management, follow-through, and crisis management skills.
• Ability to deal with situations and issues proactively and persistently, seizing opportunities that arise.
• Focusing efforts on achieving high-quality results consistent with the organization's standards.
• Ability to manage time and competing priorities effectively in a fast-paced work environment.
• Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Ability to work independently and as part of a cohesive unit.

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support- if you require an accommodation at any time during the recruitment process.

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