Inside Sales and Order Desk Representative

1 month ago

Winnipeg, Canada Wallace and Wallace Full time

Wallace & Wallace is Manitoba’s leading fence, door and perimeter security builder and is looking for a full time **Inside Sales & Order Desk Representative** to join our growing team.

We are looking for a driven employee who thrives in a fast-paced work environment. At Wallace, we wouldn't be able to achieve our high standard of customer service without honest, highly motivated team players. We are looking for someone who is friendly, organized, energetic, and confident in maintaining daily processes and internal/external requests in our gate and door business.

**Day to day responsibilities**
- Respond to customer inquiries via phone, web requests and walk in traffic.
- Prepare documents for Scheduling and Shipping departments.
- Support the sales activities of other team members as required.
- Assume basic admin responsibilities such as directing phone traffic, doing data entry and facilitating customer payment.
- Fulfil customer orders including sourcing various materials as required, and setting/negotiating final pricing for customers.
- Building and fostering strong customer relationships, with a clear strategy to grow the business.
- Proactively engage in sales activities to initiate new orders, cross-sell across our full product offering and track and report against sales targets.
- Support members of the Sales Team and Management by responding to customer inquiries promptly and accuracy.
- Process vendor and customer purchase and sales accurately and proficiently.
- Work collaboratively with the Freight Coordinator to book and manage supply chain logistics.
- Coordinate with the warehouse regarding all storage, cutting, and handling instructions.
- Build and maintain positive relationships with all colleagues, suppliers, and vendors.
- Other duties as required.

**Skill Set**
- Requires exceptional customer service skills, strong attention to detail, and ability to organize.
- Strong interpersonal and communication skills, both written and oral.
- Demonstrated ability to multi-task under pressure, while maintaining a high degree of accuracy.
- Proficient in Microsoft Office
- Excellent problem solving and customer service skills
- Professional phone etiquette
- Adaptable to various situations with the ability to work well under pressure and in high stress situations
- Ability to meet deadlines

We thank all applicants, however, only those under consideration will be contacted. All qualified applicants must be legally entitled to work in Canada.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- VRSP

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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