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Inside Sales/Order Desk, Star Building Materials Ltd.

2 months ago

Winnipeg, Canada Qualico Canada Full time

Job Overview

Reporting to the Store Manager, as the Inside Sales/Order Desk Representative you will assist customers with material purchases and orders, ensuring delivery of excellent services to exceed customer expectations. You also ensure the store area is appealing and presentable. 

Your day-to-day responsibilities will include:

Assisting customers with selection of building materials and hardware. Ensuring customers are provided with excellent service to enhance customer satisfaction.Completing sales orders and processing payments in compliance with standard processes, procedures and policies to ensure accuracy of orders and arrangements of deliveries.Providing deck designs, material take-offs, estimates and quotes for customers as required.Assisting in store merchandising and replenishment of products. Completing opening and closing routines, back stocking, labelling, and periodic inventory physical counts to maintain a clean and organized store area.Attending product training sessions and staying current on product knowledge.Performing cold calling to generate sales leads as required. 

As our ideal candidate, you are…

A strong communicator; you clearly express your thoughts in conversation and in written communication.An active listener; you seek to understand and listen to others in a non-judgmental way.Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.A creative problem solver; you think outside the box for solutions without fear of failure.

Essential Requirements

High School Diploma, or equivalent.Minimum 1 year of sales or customer service experience, preferably in building material retail environment.Satisfactory verification of criminal record check.Comfortable using office equipment and Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint). 

What We Value

Creating trusting and successful working relationships.Setting clear, measurable and achievable goals. Cooperating with team members in an open, positive and respectful manner.Staying current with technical job skills.Consistently meeting customer expectation.Taking responsibility for the outcomes of decisions and actions. 

Work Conditions

You primarily work in the retail store during regular business hours. Overtime may occasionally be required.

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