Operations Centre Coordinator

3 weeks ago

Kamloops, Canada Rocky Mountaineer Full time

The Operations Centre Coordinator is a critical role that works as part of our Operations Centre (OC) team and is the support link between all departments involved in train and guest movement, Onboard and Destinations. This position reports to the Manager, Guest Operations. The incumbent will work closely with and provide targeted support to OC team.
This position is deemed Safety Sensitive but does not require pre-employment medical testing.
**Key Areas of Accountability**
**Safety**
- Complies with all safety standards and procedures related to RM train and guest movement
- Identify safety hazards, protect situation and escalate unsafe conditions to OC Leadership and Health & Safety Committee
- Understands and complies with all company safety policies, procedures and rules
- Works with Regulators to help coordinate workplace inspections and investigations
- Sets a positive example and promotes a strong safety culture at Rocky Mountaineer
- Follows escalation and reporting protocols

**Guest Operations**
- Forecasts and finalizes, updated Motor Coach Lineups for all locations
- Coordinates and ensures execution of Bag Pull / Drop requirements
- Supports Booking / cancelling of additional hotels, flights, transportation for guests and team members
- Supports the arranging for additional crew requirements
- Assists in documenting Flexible Operations synopsis to System Ops leadership and EOC Directors
- Provides support in managing delayed / missing luggage scenarios
- Manages motor coach and driver availability with regard to driver duty days, interprovincial requirements / negotiated agreements
- Provides desk coverage relief to Guest Operations
- Processes luggage data & reporting requirements

**Operations, Mechanical & Logistics**
- Assists the Railway and Guest Operations Specialist teams, in providing the safe, efficient movement of all Rocky Mountaineer trains and guests
- Maintains solid partnerships with host railways and all Operations Contactors / Service Providers to enable optimum train and guest experience performance
- Familiarizes with the mechanical requirements of Rocky Mountaineer’s Rail equipment and completes assigned work orders
- Provides assistance with GuideTi and Vend related systems and operating requirements
- Coordinate optimal arrival and departure of Rocky Mountaineer trains with Destinations team
- Provides guidance, documentation and support on escalation protocol for incident recovery and reporting
- Understands and anticipates guest / partner needs to identify and resolve issues proactively and efficiently
- Provides short term desk coverage relief to the Railway Specialist, Logistics and Mechanical OC desks

**Communications**
- Assists in communicating expected operating conditions with Train Manager, GSM and Destinations Managers
- Collaborates with Railway Specialists, Mechanical and Logistics Desks as part of Operations Centre team
- Provides updates in approved systems
- Inputs required documentation into RM systems
- Produces guest related reports to key stakeholders
- Provides real time operational updates to OC, Destinations, Onboard and Partners
- Handles Operations Emergency Line as required which includes incident reporting and recording. Provides support and coaching to Managers and team members on inputting incident information and incident reporting process

**Planning & Reviewing**
- Provides required documentation for Consist requirements
- Provides forecasting and for Motor Coach Lineups based on demand to optimize equipment efficiency
- Reviews and coordinates operational changes and requirements for the OC team

**Education, Certification, Licenses**
- High School Diploma or equivalent
- Post-Secondary education in Business Administration or equivalent; is an asset
- Must be proficient with MS Excel, Word, SharePoint and OneNote
- Knowledge of Rocky Mountaineer existing systems and processes; an asset
- Familiar with Lean Continuous Improvement techniques and management techniques; an asset

**Experience**
- 2 to 3 years in an Operations focused and safety responsible role
- Tourism Operating experience; is preferred
- Administrative support experience; is an asset

**Skills**
- Excellent organizational and time management skills, able to multi-task and prioritize
- Strong customer focus
- Strong analytical ability, must be able to read situations and respond accordingly
- Strong problem-solving and judgement skills
- Knowledge of guest focused tourism operations
- Able to effectively manage competing priorities
- Must be proficient in data entry and have strong computer skills
- Strong time management skills, high level of attention to detail and process focus an asset

**Work Environment**
- The job location is preferably Kamloops, BC.
- Ability to sit for extended periods of time at the computer
- Ability to work effectively in a 24x7 Operating environment
- Strong aptitude for understanding processes & computer systems

**Kindly note that this posi

  • Crane Truck Driver and Operator

    1 week ago

    Kamloops, Canada Pacific Roof Centre Full time

    Fantastic Opportunity to Be Part of a Great Team! Over the years Pacific Roof Centre is dedicated to providing the materials our customers need when they need them. Roof Centre became a one stop roofing and siding materials distributor catering to homeowners, contractors, home builders and developers. Discover the Roof Centre Difference Today. **Job...

  • Crane Truck Driver and Operator

    3 days ago

    Kamloops, Canada Pacific Roof Centre Full time

    Fantastic Opportunity to Be Part of a Great Team! Over the years Pacific Roof Centre is dedicated to providing the materials our customers need when they need them. Roof Centre became a one stop roofing and siding materials distributor catering to homeowners, contractors, home builders and developers. Discover the Roof Centre Difference Today. **Job...

  • Profit Centre Administrator

    1 month ago

    Kamloops, Canada EMCO Corporation Full time

    Job Description As a Profit Centre Administrator, you will handle all aspects of paperwork including shipping feedback, cash sale transactions, banking and report reconciliation and vendor payables issues. Additional duties will include: Provide accurate and timely invoicing of customer shipments daily Assist in servicing customers including...

  • Profit Centre Administrator

    9 hours ago

    Kamloops, Canada Emcosorel Full time

    With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to...

  • Profit Centre Administrator

    8 hours ago

    Kamloops, Canada Emcosorel Full time

    With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to...

  • Profit Centre Administrator

    7 hours ago

    Kamloops, Canada Emcosorel Full time

    With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to...

  • Manager, Clinical Operations

    1 week ago

    Kamloops, Canada Interior Health Authority Full time

    Who are we looking for? Interior Health is hiring a Manager, Clinical Operations at North Hills Care Centre in Kamloops on a full time term basis. **What we offer**: - Employee & Family Assistance Program - Employer paid training/education opportunities - Employer paid vacation - Medical Services Plan - Employer paid insurance premiums - Extended health...

  • Manager, Clinical Operations

    7 days ago

    Kamloops, Canada Interior Health Authority Full time

    Who are we looking for? Interior Health is hiring a Manager, Clinical Operations at North Hills Care Centre in Kamloops on a full time term basis. What we offer: -Employee & Family Assistance Program -Employer paid training/education opportunities -Employer paid vacation -Medical Services Plan -Employer paid insurance premiums -Extended health &dental...

  • Administration and Operations Trainee

    1 month ago

    Kamloops, Canada EMCO Corporation Full time

    Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we...

  • Coordinator, Central Functions

    1 month ago

    Kamloops, Canada Interior Health Authority Full time

    **Royal Inland Hospital in Kamloops, B.C. is looking for a Permanent Full Time Coordinator, Central Functions!** Reporting to the Director, Clinical Operations and supporting the Royal Inland Hospital Leadership Team, the Coordinator, Central Functions develops, implements, and evaluates provincial, regional, and site wide initiatives to improve/maintain...

  • Academic and Administrative Coordinator

    6 days ago

    Kamloops, Canada Thompson Rivers University Full time

    Application Restrictions- Open to both Internal and external- Job Type- Administrative/Management- Posting In effect from- 3/2/2023- Closing Application Date- 17/2/2023- - Full/Part Time- Full Time- Admin Type- Temporary- Anticipated Start Date- 21/2/2023- Position End Date (If Applicable)- 31/5/2023- DUTIESThe Academic and Administrative Coordinator is...

  • Shipper and Receiver

    4 weeks ago

    Kamloops, Canada Pacific Roof Centre Full time

    Fantastic Opportunity to Be Part of a Great Team! Over the years Pacific Roof Centre is dedicated to providing the materials our customers need when they need them. Roof Centre became a one stop roofing and siding materials distributor catering to homeowners, contractors, home builders and developers. Discover the Roof Centre Difference Today. **Job...

  • Academic and Administrative Coordinator

    1 month ago

    Kamloops, Canada Thompson Rivers University Full time

    DUTIES The Academic and Administrative Coordinator is responsible for the operational and administrative functions of a Faculty or School.  Working closely with the Dean, this position provides administrative and project management support for human resource management, financial management, project management, communication, marketing and academic...

  • Coordinator | Central Functions

    4 weeks ago

    Kamloops, Canada Interior Health Authority Full time

    Interior Health is hiring a permanent full-time Coordinator, Central Functions who is passionate about making a difference in healthcare. This position is in Kamloops, BC, supporting a primary care worksite. What we offer: •An attractive remuneration package •Excellent career prospects •Employer paid training/education •Employer paid vacation...

  • Project Coordinator

    1 month ago

    Kamloops, Canada Pitt Meadows Plumbing & Mechanical Systems Full time

    **Pitt Meadows Plumbing and Mechanical Systems** has been a leader in the industry for over 40 years. We specialize in pre-fabrication, modular systems and installation of large-scale residential, commercial, institutional, educational, and medical design-build plumbing and mechanical projects. We are currently looking for an experienced **Project...

  • Office Services Clerk

    3 weeks ago

    Kamloops, Canada City of Kamloops Full time

    Position OverviewAre you looking to perform challenging and rewarding administrative, booking, and customer service work in a fast-paced environment? If so, our Temporary Full-Time Office Services Clerk - Civic Operations positions may be a great fit for you. Make a positive difference in your community by responding to calls from the citizens of Kamloops....

  • Shipper/ Receiver

    4 weeks ago

    Kamloops, Canada First Truck Centre Full time

    Position: Shipper / Receiver Position Type: Full time Location: Kamloops, BC Work Schedule: Monday - Friday Closing Date: February 21, 2023, at 4:00 pm PT "If finding _solutions for customers_ to address _continuous improvement_ is your superpower, then we need you!" **What You're Passionate About**: You take pride in problem solving and finding proper...

  • Director, Clinical Operations

    1 month ago

    Kamloops, Canada Interior Health Authority Full time

    Salary Range : Salary range for the position is $124,561 to $179,056. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees. Who are we looking for : Are you looking for a new...

  • Coordinator | Team Support and Projects

    4 weeks ago

    Kamloops, Canada Interior Health Authority Full time

    Interior Health is hiring a term-specific full-time Coordinator, Team Support and Projects who is passionate about making a difference in healthcare. This position is located at Royal Inland Hospital in Kamloops, BC and has the end date of August 2025. What we offer: •An attractive remuneration package •Excellent career prospects •Employer...

  • Retail Administrative Coordinator

    4 days ago

    Kamloops, Canada Princess Auto Full time

    Princess Auto is a private, Canadian-owned company employing over 3,000 Team Members, with our Home Office in Winnipeg, Manitoba. We provide hard-working Canadians with a unique assortment of tools and equipment through more than 50 stores coast-to-coast, a National Call Centre, and our online store. Our strength is in our people. In fact, we call our...