Guest Experience Insider
2 days ago
The Hotel Belmont Vancouver MGallery recently joined world leading hospitality group Accor, marking the first Canadian property within the MGallery Hotel Collection. With a storied legacy, Hotel Belmont Vancouver MGallery is located at the epicenter of Vancouver’s entertainment district and maintains its unique personality and bespoke design, featuring a retro-modern design, upscale finishings, and curated art throughout.
**Role Summary**
As a Guest Experience Insider, you will represent the hotel throughout the guest's stay and ensure guest satisfaction is maintained from the moment the guest arrives until the guest departs.
**Job Duties**
- Provide the highest quality of service to the guests at all times.
- Efficiently check in and check out guests in a friendly and informative manner.
- Promptly and effectively deal with guest challenges, concerns and requests.
- Post guest charges and collect payments with Credit Card, Cash, Check, or Debit Card.
- Follow all cash handling procedures as required by management.
- Know and uphold cancellation policies.
- Become knowledgeable of Accor ALL Rewards program and promotions.
- Develop a thorough knowledge of hotel room types and their locations, room rates, and hotel amenities.
- Maintain an inventory of room vacancies and room assignments when on shift.
- Coordinate guest room maintenance work with the Housekeeping and Maintenance departments.
- Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep lobby and desk area clean and presentable.
- Must wear proper uniform at all times in accordance with the Standards of Appearance.
**Qualifications**
- Hospitality education an asset.
- Previous hotel-related experience preferred.
- Ability to communicate with guests, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
- Be able to move luggage or packages weighing up to 40lbs.
- Must be legally entitled to work in Canada.
Work Remotely
- No
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32-40 per week
**Salary**: $17.00-$23.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
- Tips
**Experience**:
- customer service: 1 year (preferred)
-
Bilingual Guest Experience Centre Consultant
23 hours ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...
-
Guest Experience Associate
2 weeks ago
Vancouver, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Guest Experience Associate
5 days ago
Vancouver, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Guest Experience Associate
2 weeks ago
Vancouver, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Coordinator, Guest Experience
2 days ago
Vancouver, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Guest Experience Supervisor
7 days ago
Vancouver, British Columbia, Canada Vanaqua Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and...
-
Guest Experience Supervisor
4 weeks ago
Vancouver, Canada FlyOver Attractions by Pursuit Collection Full timeOverview: As a Guest Experience Supervisor, your goal is the fun, engaging, efficient and safe movement of guests through the attraction. You will lead and coach a group of Guest Experience Guides to ensure team members have engaging interactions with our guests by bringing their best and anticipating guests’ needs while following Flyover standards and...
-
Supervisor, Guest Experience
2 days ago
Vancouver, Canada Vancouver Airport Authority Full timeYVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part to of YVR’s mission of delivering a memorable travel journey for our guests. The Passenger Experience team drives effortless travel for our guests, while also providing an experience...
-
Guest Experience Ambassador
4 weeks ago
Vancouver, Canada Vancouver Convention Centre Full timeAt the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...
-
Guest Experience Representative
1 week ago
Vancouver, British Columbia, Canada Vancouver International Full timeYVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Guest Experience team plays an integral part in delivering an outstanding airport experience, while also ensuring key areas of our airport's operation are supported. We believe that people travelling at YVR are our guests,...
-
Guest Experience Representative
2 weeks ago
Vancouver, Canada Vancouver Airport Authority Full timeYVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Guest Experience team plays an integral part in delivering an outstanding airport experience, while also ensuring key areas of our airport’s operation are supported. We believe that people travelling at YVR are our...
-
Supervisor, Guest Experience
4 weeks ago
Vancouver, Canada Vancouver Airport Authority Full timeYVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part of YVR, delivering service excellence, operational expertise and ensuring every guest arriving, departing or connecting through YVR has a welcoming experience. **Position...
-
Guest Experience Representative
1 week ago
Vancouver, British Columbia, Canada Vancouver Airport Authority Full timeYVR is a place of connection, bringing together people, places, and cargo while ensuring a safe and efficient experience for everyone. The Guest Experience team plays an integral part in delivering an outstanding airport experience, while also ensuring key areas of our airport's operation are supported. We believe that people travelling at YVR are our...
-
Guest Experience Representative
2 weeks ago
Vancouver, Canada Vancouver Airport Authority Full timeYVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Guest Experience team plays an integral part in delivering an outstanding airport experience, while also ensuring key areas of our airport’s operation are supported. We believe that people travelling at YVR are our...
-
Guest Experience Leader
2 weeks ago
Vancouver, Canada McDonald's Full time**Guest Experience Leader **The starting hourly wage is $17.90** We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian...
-
Guest Experience Manager
1 week ago
Vancouver, Canada Hotel Belmont Vancouver MGallery Full time**About Us** Hotel Belmont Vancouver MGallery, located in the heart of Downtown Entertainment District and part of the Accor family, is a vibrant lifestyle boutique hotel that prides itself on delivering memorable guest experiences. We’re seeking a Guest Experience Manager to lead our front office operations, elevate service standards, and enhance our...
-
Guest Experience Representatives
2 days ago
Vancouver, Canada Vancouver Airport Authority Full timeLocated on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), YVR is made up of a team of diverse people who are working collaboratively to Connect BC proudly to the World. Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. With high engagement scores, an abundance of learning and...
-
Guest Experience Manager
7 days ago
Vancouver, British Columbia, Canada Sonora Resort Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Guest Services Coordinator. In this role, you will play a critical part in ensuring the smooth operation of our resort, from activity coordination to guest communication.Key Responsibilities:Booking Management: Manage bookings for resort activities, ensure...
-
Guest Experience – Operations
1 day ago
Vancouver, British Columbia, Canada YYOGA Full timeGuest Experience – Operations About YYOGA We're working to make yoga more accessible to Canadians through world-class yoga experiences in our 4 Lower Mainland locations and virtually through our digital platform and class streaming app YYOGA at Home. Focused on offering the highest quality teaching and classroom experiences, we're working to...
-
Manager, Guest Experience Centre
2 days ago
Vancouver, Canada Rocky Mountaineer Full time**Purpose** Reporting to the Director, Global Reservations, this position on the Global Reservations Team plays a key role in delivery of service excellence for guests during travel and post-travel. It is responsible for the development and delivery of guest care programs and management of the Guest Experience Centre (GEC). This role is a vital bridge...