Chief Operating Officer

5 months ago

West Vancouver, Canada Hollyburn Country Club Full time

**Chief Operating Officer**
- The Club:_ Hollyburn Country Club is a private family Club that provides its Members with an exclusive hub for activity, sport, dining, entertainment, socialization and business.
- Our Club is a home away from home for many of our Members.
- We believe in living our values each day: Community, Respect, Hospitality, Evolve and Magic
- The Role: _We are seeking a full-time Director of Operations to join our team. The Director of Operations reports to the GM/CEO and is responsible for managing the effective operations of the Club. This includes oversight of all technical and operational areas of the Club to ensure efficient day-to-day operations and to deliver and maintain the highest level of service to members. In addition, they work closely with the Senior Leadership team in developing long-term operational strategies that help meet the Club objectives. The role oversees an annual operating budget of $5.4 million and a capital budget of $1.5 million, ensuring fiscal responsibility and strategic financial planning.
- Reports_: The role includes oversight of 4 direct reports including: Engineering Manager, Engineering Lead-Hand, Housekeeping Manager and, Member Services & Security Manager with broader responsibility for approximately 50 team members within the department

**Duties & Responsibilities**
- Facility:_
- Responsible for daily operations including: Facility, Groundskeeping, Housekeeping, Shipping & Receiving, Engineering, Member Services & Security, and Sign Shop
- Participate in on-going facility, grounds, and equipment inspections throughout the Club to assure that preventative maintenance, cleanliness, safety, and other standards are consistently attained
- Finance:_
- Responsible for the overall financial performance of the Operations department
- Monitor monthly and yearly operating and capital budgets, short and long-term financial goals, cost controls, operating standards, and strategies to ensure the fiscal health and operating efficiency
- Audit and approve bi-weekly payroll
- Operational:_
- Accountable for procurement, asset management, and capital planning, ensuring efficient use of resources and strategic investment in assets
- Plan, manage and approve staffing and scheduling procedures, the long-range staffing needs of the department and monitor actual labour hours and costs
- Ensure all Federal, Provincial and municipal laws and acts are consistently adhered to including the Workers Compensation Act, Safety Standards Act, Health Act, and municipal bylaws
- Leadership & Staffing:_
- Responsible for the selection, recruitment, compensation, direction and management of the staff within Operations
- Comply with established Club hiring procedures, and ensure that all new and existing employees receive adequate training and orientation
- Mentor, train, coach and monitor staff to consistently meet and exceed the Clubs’ excellence service standards and goals
- Effectively manage stakeholder relationship and regularly present strategic updates and reports to the Board of Directors
- Customer Service:_
- Ensure members and guests receive courteous, prompt, and professional attention to their needs
- Utilize feedback to improve departmental operations and member satisfaction

**Requirements**:

- Minimum 7 years of experience in managerial positions in private clubs, recreation, or hospitality
- Proven experience collaborating with a board of directors, demonstrating strategic leadership and governance expertise
- Experience supervising and managing a multi-faceted operation and managing a large group of individuals
- Project & Financial Management Experience
- Own transportation is an asset due to the Club’s location
- You agree to get a Police Information Check with a vulnerable sector search

**Perks & Benefits**
- Comprehensive benefits packages for full-time employees
- Employer Contribution Matching Pension Plan
- Access to our in-house staff meal program
- Free on-site parking
- Staff events, generous recognition, and much more

**Job Types**: Full-time, Permanent

Pay: From $1.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- If successful, how are you planning to commute to Hollyburn Country Club?

Work Location: In person

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