Coordinator, Risk Management

6 months ago

Vancouver, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary: Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

In conjunction with Risk Management, Legal, and Patient Care Quality Office (PCQO) staff, the Coordinator supports the reporting and analysis of incidents, claims and complaints for identifying trends in areas of risk to the organization, its staff, physicians, visitors and the community. Supports the Manager, Risk and Patient Safety and Director, Risk Management in the Critical Incident Review process.

The Coordinator develops collaborative and effective working relationships with members of the Quality, Safety, and Risk team, business leaders and the IM/IT Department and interacts with all levels of PHC healthcare providers to provide and evaluate training and aspects of system utilization. Communicates regularly with representatives from other Health Authorities, relevant external groups, and with the BC PSLS Central Office. May communicate, periodically, with representatives of external organizations involved in patient safety or the use of the applicable software, consulting firms, and representatives of provincial and national projects as necessary for the purposes of sharing, obtaining, and exchanging information.

Qualifications / Skills and Education: Education, Training and Experience

Successful completion of a university degree in a relevant and related discipline, such as information technology or a healthcare discipline, health administration or business, plus five (5) years recent, related experience in a large, complex service organization in areas of patient safety, health information systems or program administration or an equivalent combination of education, training, and experience.

Strong technical skills and a background in system or program administration is preferred. Experience in change and project management, education, and training delivery, and/or patient safety is an asset.

Skills and Abilities
- Demonstrated analytical skills and attention to detail.
- Demonstrated strong administrative and organizational skills.
- Demonstrated knowledge of patient safety policies, programs, issues and trends.
- Demonstrated presentation, facilitation, and teaching skills.
- Demonstrated proficiency in written and oral communication and the ability to write correspondence, reports, minutes, and summaries.
- Ability to prepare professional presentations and reports.
- Demonstrated skill in project management.
- Demonstrated leadership skills in building a team environment that focuses on integrity, trust and promoting each member’s potential.
- Demonstrated excellent interpersonal skills and ability to work collaboratively with individuals at all levels.
- Demonstrated skill in leading change by inspiring and engaging others to promote innovation.
- Demonstrated ability to plan, multi-task, organize, problem-solve, prioritize work and to meet deadlines and work under pressure.
- Demonstrated ability to work independently, in collaboration with others using initiative and judgement, and fostering working relationships with internal and external stakeholders.
- Ability to identify, analyze and resolve problems.
- Demonstrated awareness of Indigenous cultural safety, cultural humility, Indigenous-specific racism, anti-racism, critical race theory, and colonialism past and present.
- Demonstrated awareness of the Truth and Reconciliation Calls to Action, the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), In Plain Sight, and other related policies and reports.
- Demonstrated ability to work with mínimal supervision.
- Demonstrated ability to handle confidential information and to carry out role responsibilities with tact and discretion.
- Demonstrated ability to co-ordinate and facilitate complex meetings with internal and external contacts.
- Physical ability to perform the duties of the position.

Duties and Responsibilities: In collaboration with the Manager, Risk and Patient Safety, leads the implementation and maintenance of all modules of the BC PSLS across PHC. Ensures project deliverables and effective utilization of the system are met. Acts as PHC administrator for all aspects of PSLS including:

- system configuration, security, data integrity, and report creation;
- training and promotion of the PSLS;
- communication with handlers and end users; and
- identifying opportunities for system and data analytics improveme

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