Customer Service Representative

4 days ago

Woodbridge, Canada Consolidated Fastfrate Inc. Full time

**Role: Customer Service Representative**

**Who we are**:
**Fastfrate Group** has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.

**Who we’re looking for**:
Fastfrate Group is looking for a friendly and confident Customer Service Representative for our Woodbridge office. You’ll bring excellent communication and interpersonal skills as well good computer skills, planning and organization capabilities to perform the role effectively.

**What will make you successful in this role**:

- Customer Focus
- Communication
- Energy
- Teamwork
- Quality Orientation
- Time Management
- Adaptability/ Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving

**What you’ll do**:

- Enhance customer relationships by providing exemplary customer service to clients
- Inform customers of other services available through Fastfrate or related businesses
- Respond to customer inquiries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
- Maintain accurate manual and computer records of customer shipments
- Anticipate and facilitate resolution to problems
- Trace shipments as required
- Coordinating special project PO pick and pack between the customer and the dock
- Manage the special project orders from time of execution through to final delivery
- Main point of contact for special project accounts
- Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.
- Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier and manifest reports.
- Performs other duties as required.

**Must Haves**:

- Minimum 2 years Customer Service experience in the Transportation/Trucking LTL industry specifically
- Excellent interpersonal and communication skills
- Good problem resolution skills
- Excellent computer literacy, including MS Office
- Ability to work effectively in a team environment
- Ability to organize, schedule and follow instructions
- Ability to work effectively under pressure to meet deadlines
- Knowledge of transportation industry mandatory
- Must be fully vaccinated

**What’s in it for you**:

- Supportive working environment
- Well established company backed by over 50 years of service

**Experience**:

- Transportation/Trucking Customer Service: 2 years (required)

Licence/Certification:

- Proof of Vaccination (required)

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