Junior Graphics Coordinator

3 weeks ago

Scarborough, Canada Atlantic Packaging Products Ltd Full time

The main purpose of this role is to provide administrative support to the Graphics Department.

**Specific Responsibilities**:

- Answer telephones and direct calls
- Meet and greet clients and visitors
- Enters and processes all orders into Filemaker, our order tracking database
- Evaluate order data for accuracy, obtain corrected/missing information from customer service/sales representatives or production staff
- Provide tracking information pertaining to the orders
- Distribute completed paperwork to customer service branches
- Initiate transfers of print and steel dies with mounting and plant die personnel
- Perform general clerical duties to include but not limited to: photo copying, mailing and filing
- Responsible for communicating with the Die Mounting Department in regards to the Die Mounting Schedule, customer print dies, proofs and more.
- Responsible for all incoming and outgoing UPS/FED EX packages
- Order steel dies, liaising with suppliers, sales, design, and plant die department personnel to obtain necessary information
- Order office supplies
- Enter purchase orders
- Works safely, reporting hazards and unsafe conditions, takes all reasonable measures to protect themselves and their co-workers.
- Works in compliance with the responsibilities as outlined in the Ontario Occupational Health & Safety Act and the Industrial Regulations and with the Company’s safe practices and procedures
- Other duties or special projects as assigned

**Education/Knowledge**:

- Post-Secondary education, knowledge of Microsoft Office and Excel
- Knowledge of Macintosh platform an asset.
- Professional verbal and written communication skills.

**Experience/Skill**:

- Possess the ability to track, process and update orders
- Strong organizational skills, excellent communication and interpersonal skills
- Ability to multi-task, excellent customer service skills
- Project a professional company image.

**Competencies**:
**Customer Focus** - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

**Decision Quality** - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results**:

- Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

**Leadership** - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

**Teamwork** - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

**Think and Act like an owner** - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.

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