Client Support Manager

3 weeks ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Client Support Manager

Growth & Strategic Partnerships

Canada National

Full Time

The Client Support Manager is a key support function within the TELUS Health Global Customer Relationship Management team responsible for supporting the relationship growth of strategic enterprise accounts. This position provides support managing complex, strategic business relationships and assisting our client executives in growing and deepening new and existing client relationships.

If you are passionate about business enablement, sales operations and helping a client executive team deliver on a global sales strategy - this role might be for you.

Client relationship management support
- Partners with the client executive team to meet our clients needs; liaising between various product, operational, and sales teams to support client projects and initiatives
- Collaborates with client executives to support strategic client meetings, client quarterly business reviews and finalist meetings
- Coordinates complex contract, audit and compliance support to assist in maintaining timely and coordinated client agreements across multiple lines of business
- Oversees annual contract processes, including inflationary increases, key renewals, etc.
- Collaborates with client executives to ensure clients receive customized invitations to key events and receive meaningful updates on market insights and product offerings
- Identifies opportunities for process improvement, for the benefit of client experience and sales effectiveness

Management and implementation of strategic initiatives
- Supports client executive with client projects; helps to establish and maintain project plans in cooperation with client management, key stakeholders, and senior leaders; monitor key milestones and escalates risk
- From time to time, assists with special projects requested by strategic client executives, director of client operations and the overall CRM team

Succeeding as a Client Support Manager will require the following qualifications & skills:

- 2-5 years of experience in a relevant sales operation, account management and/or client service position is required
- Minimum 3 years of relevant project management experience would be considered an asset
- Proficiency with Microsoft Office Suite, additional experience with CRM software such as Salesforce is preferred.
- Excellent communications skills to effectively communicate project status, issues and risks and resolve problems that impact project success
- Navigating internal resources to create solutions, address challenges and remove barriers
- Ability to manage change and to work in a fast-paced environment

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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