Desktop Support Specialist

2 weeks ago

Richmond Hill, Canada hireVouch Full time

Our client is a growing Microsoft services provider and consultancy based in Toronto and they are seeking a Desktop Support Specialist (Tier 2) to join their team. In this role, you will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations.


Responsibilities:

  • Handle escalated issues from Tier 1, providing in-depth troubleshooting and resolution for complex software and hardware problems.
  • Assist with installation, configuration, and support for enterprise software applications to ensure smooth and efficient operation.
  • Diagnose and resolve hardware issues, including desktops, laptops, printers, and other peripherals.
  • Provide support for operating systems, network connectivity issues, and system performance optimization.
  • Maintain detailed records of incidents, solutions, and troubleshooting steps to ensure knowledge sharing and continuous improvement.
  • Provide on-site support for urgent and complex issues
  • Set up and configure new IT equipment, including desktops, laptops, monitors, and other peripherals.
  • Perform regular maintenance tasks to prevent issues and ensure optimal performance of IT systems and equipment.
  • Offer training sessions and one-on-one support to help users understand and utilize their IT resources effectively.
  • Support and manage Microsoft technologies such as Microsoft 365, Azure, and Windows.
  • Acquire and utilize knowledge of healthcare software and related technologies as necessary.


Requirements

  • Proven experience in a Tier 2 IT support role.
  • Strong knowledge of Microsoft 365, Azure, and Windows operating systems.
  • Experience with enterprise software applications and hardware troubleshooting.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills and the ability to explain technical issues to non-technical users.
  • Ability to document issues and resolutions clearly and concisely.
  • Experience in a healthcare setting is a plus but not required.


Please note that candidates will have to work on-site in the Richmond Hill area. Candidates also are required to be legally eligible to work in Canada for any employer.

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