![Neish Networks Inc.](https://media.trabajo.org/img/noimg.jpg)
Information Technology Specialist
4 days ago
**Company Description**
Neish Networks Inc. is a rapidly growing Managed Services Provider and IT Consultancy based in Vancouver, BC, with clients across Canada. We are hiring a talented IT Support Specialist professional to join our team. If you're excited to be part of a dynamic team, Neish Networks is a great place to grow your career.
**Role Description**
This is a full-time hybrid role for an Information Technology Support Specialist at Neish Networks. The IT Support Specialist will be responsible for providing technical support, troubleshooting hardware and software issues, and assisting with help desk support. This role is located in Edmonton, AB where you will work primarily from home and on client sites as needed.
**Responsibilities for IT Support Specialist**
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Manage and respond to inbound support phone calls and help desk tickets
- Actively update, maintain, and monitor all aspects of computer networks
- Resolve technical issues related to network interruptions
- Attend remote, and occasionally in-person, meetings with clients to analyze, troubleshoot and diagnose problems
- Maintain documentation related to required system updates, as well as the date of completion
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Assist management in creating training materials pertaining to computer troubleshooting and usage
**Qualifications**
- 5+ years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
- A diploma or bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Extensive experience working with different operating systems including Windows, macOS, and Linux
- Experience working with Mobile Device Management (MDM) software is preferred
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
**Neish Networks offers competitive salaries and benefits, including**
- Hybrid work environment
- 3 weeks paid vacation
- RRSP matching program
- Personal health spending account
**Job Types**: Full-time, Permanent
**Benefits**:
- Automobile allowance
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- IT support: 5 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Edmonton, AB T5J 0Z9
Application deadline: 2024-07-10
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