Information Technology Specialist

6 months ago


Edmonton, Canada Blue Grass Sod Farms Ltd. Full time

**Information Technology Specialist**

**Job Overview**:
Join our dynamic team as an Information Technology Specialist where you will play a crucial role in maintaining and optimizing our IT infrastructure.

The IT specialist will offer IT support, technical assistance, computer services and repair, backups, maintenance and more.

**Responsibilities**:

- Manage computer networking systems to ensure optimal performance
- implement efficient ticketing and issue resolution
- Implement and maintain firewall configurations to enhance security
- Monitor and troubleshoot LAN connectivity issues
- Provide help desk support to end-users for technical inquiries
- Assist with desktop support including hardware and software installations
- Familiarity with Jira and remedy for issue tracking and resolution
- Ensure point of sale is operational at all times and resilve issues as they arise
- Configure and troubleshoot VPN connections for remote access

**Qualifications**:

- Bachelor's degree in Information Technology or related field (preferred)
- Proven experience in computer networking and system administration
- Familiarity with firewall configurations and security protocols
- Experience in LAN troubleshooting and maintenance
- Previous help desk support experience is a plus
- Ability to configure and troubleshoot VPN connections effectively

**Job Types**: Part-time, Permanent

Expected hours: 20 - 40 per week

Schedule:

- On call
- Weekends as needed

**Experience**:

- IT support: 1 year (required)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: Hybrid remote in Edmonton, AB T5S 2C3



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