Information Technology Specialist
6 months ago
**Information Technology Specialist**
**Job Overview**:
Join our dynamic team as an Information Technology Specialist where you will play a crucial role in maintaining and optimizing our IT infrastructure.
The IT specialist will offer IT support, technical assistance, computer services and repair, backups, maintenance and more.
**Responsibilities**:
- Manage computer networking systems to ensure optimal performance
- implement efficient ticketing and issue resolution
- Implement and maintain firewall configurations to enhance security
- Monitor and troubleshoot LAN connectivity issues
- Provide help desk support to end-users for technical inquiries
- Assist with desktop support including hardware and software installations
- Familiarity with Jira and remedy for issue tracking and resolution
- Ensure point of sale is operational at all times and resilve issues as they arise
- Configure and troubleshoot VPN connections for remote access
**Qualifications**:
- Bachelor's degree in Information Technology or related field (preferred)
- Proven experience in computer networking and system administration
- Familiarity with firewall configurations and security protocols
- Experience in LAN troubleshooting and maintenance
- Previous help desk support experience is a plus
- Ability to configure and troubleshoot VPN connections effectively
**Job Types**: Part-time, Permanent
Expected hours: 20 - 40 per week
Schedule:
- On call
- Weekends as needed
**Experience**:
- IT support: 1 year (required)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: Hybrid remote in Edmonton, AB T5S 2C3
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