Service and Procurement Specialist

2 months ago

Burnaby, Canada Netdigix Systems Inc Full time

**Job Summary**

**NETDIGIX SYSTEMS**, is recognized as an industry leader in IT Managed Services, Cloud Hosting and IT Project Consulting in Vancouver and the Lower Mainland. With an ever growing clientele we are looking for a Technical Procurement Specialist to join our team.

**What’s in it for you?** **At Netdigix, we understand that our success comes from the people we hire and that is why we honour our employees with a great compensation package. From day one, each member of the team is prepared and given tools that will help their personal and professional development. Our team thrives in a charismatic relaxed culture that celebrates our successes with Friday, Quarterly and Annual social events. If you want to join a growing, aggressive and dynamic company that rewards personal achievements and challenges you to grow, **THIS IS THE POSITION FOR YOU**

**The Role**:
As a Service and Procurement Specialist you will be primarily responsible for handling the day to day procurement of IT equipment for our clients, coordinate with clients and technicians on upgrades coming up or recommend new equipment as needed. You will also be assisting in triaging and scheduling tickets for our technicians. assisting on Level 1 network and system administration tasks through out the day.

**Your success will be achieved by**:

- _ Create accurate quotes in a timely manner for customer purchase requests ensuring proper pricing and costs are within acceptable guidelines_
- Manage the procurement process with our vendors, and ensure successful delivery of hardware and software
- Ensure all products are properly received and billed in a timely manner
- Assist with the day to day management of relationships with our clients and vendors, in conjunction with management
- _ Design and develop innovative solutions to client requirements_
- _ Undertake discovery and education activities to identify opportunities for usage across organizational functions and processes_
- Providing superb technical support and customer service, maintaining a high customer survey satisfaction score
- Updating support tickets with detailed information and accurately creating and maintaining client documentation including updating our Configuration Database
- Following our standard operating procedures where possible, and assisting management in creating new operating procedures

**Who you are**:

- _ Excellent Team Player_
- _ A passion for outstanding Customer Service_
- _ Good understanding of Microsoft products (Excel, Word, PowerPoint)_
- _ Prior experience with ConnectWise is an asset_
- _ Strong communications skills to include written/oral English_
- _ Effective coordination, follow-up and time management skills_
- _ Ability to be adaptable, flexible, multi-task and perform routine based tasks_
- _ A positive personality and attitude, and an eagerness to learn and improve_
- _ High school diploma_
- _ Available to work onsite_

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