Parts Coordinator

2 months ago

Barrie, Canada TNR Industrial Doors Full time

**JOB SUMMARY**
The Parts Coordinator is responsible for supporting Dealers with aftermarket parts inquiries & sales including processing and scheduling of Part sales & Incident Report orders. This role contributes to the overall positive customer experience.

**DUTIES & RESPONSIBILITIES**
Obtains required information from Dealer in order to provide an accurate quote.
Coordinates with other departments or suppliers as required on pricing and/or lead times for non-standard requests.
Ensures timely customer (internal and external) responses to incoming inquiries and supply requirements.
Ensures customer has proper credit rating and is a valid dealer prior to quote and/or order completion
Processes parts orders from existing parts quotes, dealer Purchase Order, and Populate & process IR documents/orders ensuring that all required information has been provided and is accurate
Schedules parts orders and records and maintains order information on Heijunka Board.
Follows up with purchasing on all purchased parts, ensuring delivery will meet scheduled shipping dates and maintains communication with the Dealer should there be any changes.
Follows up with shipping to ensure parts orders have shipped as scheduled.
Issues non-warranty RGA paperwork as required.
Follows established procedures and controls to ensure proper quality of work per ISO requirements.
Is an active participant in Continuous Improvement programs and offers constructive input whenever they see opportunities for process improvement.
Participates in training programs.
Preparation of standard sales reports for the Director of Sales, on a weekly/monthly basis when required.
Identify areas that require training within the role and discuss with Field Service & Parts Supervisor.
Periodically performs other duties as assigned or required.
Comply with company health and safety rules and regulations.

**HEALTH & SAFETY RESPONSIBILITIES**
Follows the duties and responsibilities specified under the Occupational Health & Safety Act Sec. 28 - duties of a worker
Ensures all safety rules and regulations are followed
Ensures adherence to established safety, quality and housekeeping standards and participates in the continuous improvement process
Adheres to all health and safety, environmental, and quality standards, policies and procedures
Reports any known near miss, environmental impact, hazard, defect, incident or compliance issue to the employer or supervisor
Assists in near miss, hazard and incident investigations and provides input on corrective actions
Understands Bill 168 and upholds the policies that prohibit domestic violence, workplace violence and harassment in the workplace
Attends Environmental Health and Safety training
Understands the right to refuse unsafe work

**KNOWLEDGE, SKILLS & ABILITIES**
Strong interpersonal and communication skills (both written and oral)
Strong organizational and time management skills - to adhere to deadlines and be able to prioritize
Good analytical and creative problem-solving skills would be an asset
Able to multitask & meet deadlines with mínimal supervision
Able to resolve problems & communicate effectively to customers
Ability to learn quickly and manage workload in a cooperative and demanding environment
Exceptional work ethic, with strong values and principles - takes all opportunities to go above and beyond the basic expectations
Detail oriented - an attention to detail for tasks with zero tolerance for errors
Demonstrated ability to multi-task

**EDUCATION REQUIREMENTS**
High diploma or equivalent
Post secondary education in related field an asset

**EXPERIENCE REQUIREMENTS**
Minimum one year experience in sales and/or customer service environment
Minimum one year experience in manufacturing industry
Previous experience in an administrative capacity required
Experience in the door industry preferred

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