Customer Service Agent

3 months ago

Ottawa, Canada The Canadian Nurses Protective Society Full time

**Contractual (12month), full-time (35 hours a week) position**

**YOUR OPPORTUNITY**:
**ABOUT US**

The CNPS is a not-for-profit society that offers legal advice, risk management services, legal assistance and professional liability protection to nurses in Canada. Working to deliver products and services designed for the nursing profession is personally and professionally rewarding. With the CNPS, you will enjoy a dynamic work environment, a collegial atmosphere and a rewarding career that provides opportunities for contributions at the leading edge of developments in the delivery of health care services in Canada.

**KEY RESPONSIBILITIES**:

- Provide accurate information and online user support to assist nurses with the registration process.
- Prepare and send the appropriate correspondence and registration documents to nurses and staff.
- Collaborate with members of the management team to develop and refine registration and administrative processes.
- Run activity reports to verify the status of incoming registrations and take proactive measures to ensure completion and customer satisfaction.
- Update and maintain accurate database records. Organize and file hardcopy and electronic information.
- Perform other administrative duties as required.

**REQUIREMENTS**:

- Three or more years of experience working in customer service, technical support and/or providing office support
- Completed certificate or degree preferably in business administration, accounting, information technology or law
- Experience using databases or customer management systems
- Highly proficient in MS Word, Excel and Outlook

**YOU WILL STAND OUT IF**:

- **Fluently bilingual **in both official languages (written and oral)
- Experience or training in managing personal and confidential information
- Experience working with health professionals

**KEY COMPETENCIES**:

- Exceptional customer service, writing and interpersonal skills
- Highly organized, detail-oriented and the ability to meet tight deadlines
- Comfortable working in a dynamic and collaborative team environment
- Able to multi-task and set priorities day-to-day
- Professional, discreet and self-motivated

**WHY CHOOSE THE CNPS?**
- Rewarding work in a dynamic, hard-working, positive team environment
- Peer mentoring and leadership opportunities
- Social committee events
- Defined Benefits Pension Plan

**Job Type**: Fixed term contract
Contract length: 12 months

**Benefits**:

- Company events
- Company pension
- On-site gym
- On-site parking
- Paid time off
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ottawa, ON K1Z 8P9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Administrative: 2 years (required)
- Customer service: 3 years (required)

**Language**:

- French (preferred)

Work Location: In person

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