Customer Service Agent
5 months ago
**Contractual (12month), full-time (35 hours a week) position**
**YOUR OPPORTUNITY**:
**ABOUT US**
The CNPS is a not-for-profit society that offers legal advice, risk management services, legal assistance and professional liability protection to nurses in Canada. Working to deliver products and services designed for the nursing profession is personally and professionally rewarding. With the CNPS, you will enjoy a dynamic work environment, a collegial atmosphere and a rewarding career that provides opportunities for contributions at the leading edge of developments in the delivery of health care services in Canada.
**KEY RESPONSIBILITIES**:
- Provide accurate information and online user support to assist nurses with the registration process.
- Prepare and send the appropriate correspondence and registration documents to nurses and staff.
- Collaborate with members of the management team to develop and refine registration and administrative processes.
- Run activity reports to verify the status of incoming registrations and take proactive measures to ensure completion and customer satisfaction.
- Update and maintain accurate database records. Organize and file hardcopy and electronic information.
- Perform other administrative duties as required.
**REQUIREMENTS**:
- Three or more years of experience working in customer service, technical support and/or providing office support
- Completed certificate or degree preferably in business administration, accounting, information technology or law
- Experience using databases or customer management systems
- Highly proficient in MS Word, Excel and Outlook
**YOU WILL STAND OUT IF**:
- **Fluently bilingual **in both official languages (written and oral)
- Experience or training in managing personal and confidential information
- Experience working with health professionals
**KEY COMPETENCIES**:
- Exceptional customer service, writing and interpersonal skills
- Highly organized, detail-oriented and the ability to meet tight deadlines
- Comfortable working in a dynamic and collaborative team environment
- Able to multi-task and set priorities day-to-day
- Professional, discreet and self-motivated
**WHY CHOOSE THE CNPS?**
- Rewarding work in a dynamic, hard-working, positive team environment
- Peer mentoring and leadership opportunities
- Social committee events
- Defined Benefits Pension Plan
**Job Type**: Fixed term contract
Contract length: 12 months
**Benefits**:
- Company events
- Company pension
- On-site gym
- On-site parking
- Paid time off
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Ottawa, ON K1Z 8P9: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Administrative: 2 years (required)
- Customer service: 3 years (required)
**Language**:
- French (preferred)
Work Location: In person
-
Insurance Account Representative
1 week ago
Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeInsurance Account Representative OpportunityWe are seeking a motivated and results-driven Insurance Account Representative to join our team at Kevin Carruthers - Desjardins Insurance Agent. As a key member of our agency, you will play a vital role in helping our business grow through value-based conversations and exceptional customer service.Key...
-
Customer Service Agent
6 months ago
Ottawa, Canada GAT Airline Ground Support Full timeJob Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...
-
Customer Service Agent
5 months ago
Ottawa, Canada The Medical Council of Canada Full time**Consider an opportunity to join our talented team** - The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!_ **Want to contribute to the health and wellbeing of Canadians?** At the MCC, you’ll be part of a dynamic team that strives to achieve the highest level of medical care in the...
-
Agent, Customer Service
1 month ago
Ottawa, Canada Canadian North Full timeThe Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger checking in, processing baggage, and their general inquiries. Level: As per the UNIFOR Collective Agreement. Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with...
-
Customer Service Agent
2 days ago
Ottawa, Canada Desjardins Full timeThe work mode arrangement for the position is full-time on site. We're looking for a Customer Service Agent to join our team! Do you stand out for your approach to customer service, your ability to use technology, your resourcefulness, your proactiveness and your independence? Then this opportunity might be right for you! Your role will be to handle...
-
Staff Assistant
5 months ago
Ottawa, Canada Jameel Lalji - Desjardins Insurance Agent Full time**Staff Assistant / Client Services Representative - Desjardins Agent Team Member**: **Jameel Insurance & Financial Services Limited, Desjardins Agent** **Location: 5923 Hazeldean Road, Stittsville, ON** Type: Full Time in office **_ Please ensure you provide a cover letter along with your resume_** **Position Overview**: **_ We are growing again and...
-
Customer Service Support Agent
4 weeks ago
Ottawa, Ontario, Canada AppleOne Full time**Customer Service Role Overview**We are seeking a skilled Customer Service Support Agent to join our team at AppleOne. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients by providing high-quality support via phone calls.Key ResponsibilitiesAnswer phone calls efficiently to meet quality...
-
Customer Contact Agent
2 months ago
Ottawa, Canada Hydro Ottawa Full timeAt Hydro Ottawa, we empower the lives of the people in the communities we serve. As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow. We...
-
Customer Contact Agent
2 months ago
Ottawa, Canada Hydro Ottawa Full timeAt Hydro Ottawa, we empower the lives of the people in the communities we serve. As the electricity distributor to the Nation's Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario's largest municipally-owned producer of green power, we are leading the way to a greener tomorrow. We are...
-
Customer Service Representative
4 weeks ago
Ottawa, Ontario, Canada Randstad Canada Full timeRelocation Assistance Agent Job DescriptionWe are seeking a skilled and bilingual Relocation Assistance Agent to provide top-notch customer service to callers over the phone and via email. As a key member of our team, you will be responsible for providing guidance on relocation policies to our customers across various channels.Key ResponsibilitiesReceive...
-
Insurance Account Representative
6 months ago
Ottawa, Canada Kevin Carruthers - Desjardins Insurance Agent Full time**Insurance Account Representative - Desjardins Agent Team Member**: Location: Orleans, ON **Type: Full Time / Salary + Commission $45,000 - $75,000 Per Year** **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Agent Team Member. We...
-
Bilingual Customer Care Agent
5 months ago
Ottawa, Canada Gabriel's Pizza Franchise Corporation Full time**Work at Home - Customer Care Agent** We are looking for talented Customer Care Agents working with their own computer, who are enthusiastic about customer service to join our team. We will train you everything you need to know about our operations so that you can provide an excellent customer experience! In this role you will be doing things like: -...
-
Lisenced Insurance Advisor
6 months ago
Ottawa, Canada Kevin Carruthers - Desjardins Insurance Agent Full time**Insurance Account Representative - Desjardins Agent Team Member**: Location: Carling Avenue Ottawa ON Type: Full Time (Starting Compensation Package of $40,000 to $60,000 (Salary, Commission & Bonus Package / MUST HAVE OTL or RIBO License to Qualify) **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their...
-
Client Service Representative
4 weeks ago
Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeJob Title: Client ConciergeJob Summary:We are seeking a highly organized and detail-oriented Client Concierge to join our team at Kevin Carruthers - Desjardins Insurance Agent. As a Client Concierge, you will be responsible for providing exceptional customer service, managing email accounts, and supporting the sales team with administrative...
-
Lisenced Insurance Advisor
1 month ago
Ottawa, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeLife Insurance Account Representative - Desjardins Agent Team Member Location: Orleans Ottawa ONType: Full Time (Starting Compensation Package of $45,000 to $50,000 Base Salary) Plus Commission & Bonus Package / MUST HAVE LLQP & BE ABLE TO GET OTL)Position Overview:Successful Desjardins Agent is seeking a qualified professional to join their winning...
-
Customer Service Representative
1 month ago
Ottawa, Ontario, Canada Taxi Livriris Ontario Full timeJob Title: Call Centre AgentJob Summary: We are seeking a skilled Call Centre Agent to join our team at Taxi Livriris Ontario. As a Call Centre Agent, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide language...
-
Temporary Guest/customer Service Agent
6 months ago
Ottawa, Canada CanaDream Career Page Full timeCanaDream provides memorable vacations for people who want to experience Canada at their own pace. We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world. At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team;...
-
Customer Care Agent
3 months ago
Ottawa, Canada Allstate Full timeAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...
-
Life Insurance Sales Professional
1 week ago
Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeRole OverviewWe are seeking an experienced Life Insurance Account Representative to join our Desjardins Agent Team Member. This is a full-time opportunity with a competitive compensation package of $45,000 to $50,000 base salary plus commission and bonus potential.About the Role:This position involves developing leads, scheduling appointments, identifying...
-
Front Desk and Staff Assistant
5 months ago
Ottawa, Canada Jameel Lalji - Desjardins Insurance Agent Full time**Front Desk and Staff Assistant - Desjardins Agent Team Member**: **Jameel Insurance & Financial Services Limited, Desjardins Agent** **Location: 5923 Hazeldean Road, Stittsville, ON** Type: Full Time in office **_ Please ensure you provide a cover letter along with your resume_** **Position Overview**: **_ We are growing again and have a new role...