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Associate, Concessions

4 months ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Associate, Concessions

**DEPARTMENT**:Community Services

**POSTING NUMBER**:106024

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35-hour workweek (evenings, weekends, and holidays as required)

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of 8 Nelson Street West

**SALARY GRADE**:4

**HIRING SALARY RANGE**:$76,866.00 - $86,474.00 per annum

**MAXIMUM OF SALARY RANGE**:$96,082.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:April 19, 2024

**CLOSING DATE**:May 2, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Coordinator, Administration, the Associate, Concessions is responsible to coordinate the administrative functions which support concessions services offered at various recreation facilities. The Associate, Concessions will directly supervise the Assistant, Concessions and have dotted line reporting relationships with the Recreation Administration Clerks as well as facility Programmers and Coordinators (Full-time Overseers) to ensure administrative functions and quality services are achieved within prescribed timelines. They will also act as a key source of contact to meet operational needs and corporate service standards.

**Concessions Operation Support**
- Provide day-to-day support and guidance for defined processes, policies, practices, provincial regulations, and project initiatives to meet concession operational needs.
- Audit administrative processes to ensure adherence and compliance to corporate and departmental standards, and provincial and regional regulations.
- Advise and follow-up with Full-time Overseers concerning operational or administrative issues.
- Assist the Coordinator, Administration with analyzing and reporting on inventory management, variances, quality control, and margin variables to optimize sales and minimize spoilage.
- Assist the Coordinator, Administration and Supervisor, Administrative Services with capital project spending, including: inspecting and evaluating lifespan of city-wide concessions equipment, researching new equipment that aligns with industry trends, liaising with facility teams to determine feasibility of obtaining new equipment, and making recommendations for capital budget spending.
- Maintain equipment inventory, including vending and coordinate equipment transfers between seasonal locations as required.
- Consistently review and update product offerings and pricing as required. Conduct a Cost of Goods Sold analysis annually and make recommendations for consideration.
- Develop strategies to reduce spoiled product and increase revenues.

**Customer Service**
- Act as a key source of contact and provide guidance, advice, and support to facility concession teams by processing and responding to a variety of inquiries and service requests, while adhering to corporate practices and standards
- Provide issue resolution with external vendors.
- Define customer service standards and ensure staff compliance.
- Build and maintain cross-functional relationships with facility teams, management, and other departments.

**Staff Supervision & Training**
- Play a key role in the recruitment and onboarding process of the Assistant, Concessions
- Provide day-to-day supervision of the Assistant, Concessions including scheduling, prioritizing and organizing daily work, coaching and providing guidance as required to meet operational needs, performance management, and discipline as required.
- Ensure staff adherence to all policies and procedures (i.e. Health and Safety, Hiring, Training and Payroll) and all provincial and regional regulations.
- Evaluate staff training needs and arrange for training initiatives, particularly regarding qualifications and certifications.
- Coordinate centralized hiring for part-time concessions staff.
- Develop and maintain the Concessions Staff Manual.
- Develop and maintain a training curriculum for part-time concessions staff.
- Develop and maintain concessions management training curriculum for full-time concessions overseers including all supporting resources.
- Ensures due diligence is carried out in all areas of risk management and safety training.

**Vendor & Procurement Management**
- Provide vendor management support to facilities including, but not limited to: Maintaining day-to-day relationships with vendors; liaising with vendor on behalf of facilities; and assisting with the coordination of food vendors at events.
- Advise on procurement projects including, but not limited to: researching and identifying required products; estimate annual quantities; assist in bid document preparation; and participate in the bid evaluation and award process.
- Facilitate the vendor contract extension process by confirming the required budget and acting as a liaison between Purchasing and the Vendor.
- Act as the Contract Administrator for all concessions related Purchase Orders (POs).
- Track and