Specialist, Customer Care

1 month ago

Toronto, Canada First National Financial Full time

Working together to be our best
First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.
We are hiring a Specialist, Customer Care

**Reporting To**: Manager, Customer Service

**Full-Time/Part
- Time**: Full-time

**Posting Date**: August 1, 2023

**Closing Date**: August 15, 2023

**Hours of Work**: 8:30 a.m. - 5:00 p.m.

**Grade**: 5

**Office Location**: Downtown Toronto Great location Steps away from the main public transit station

**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**The Opportunity**:

- Resolve escalated client issues.
- Investigate account set up, payment issues and other processing inquiries.
- Collect all details, research account, collaborate with or send to the appropriate department, confirm resolution, and ensure customer satisfaction.
- Conduct Call Quality Audits of Customer Service calls
- Identify learning gaps, coaching opportunities, and procedural issues.
- Provide workable solutions to continuously improve First National service levels.
- Record all Escalated accounts managed by the Customer Care team.
- Responsible for monthly reporting
- Assist with initial on-the-job training for new Customer Service Representatives
- Ensure client privacy is protected.
- Promote First National Financial services and initiatives.
- Special projects as assigned by management.
- Assist with overflow of incoming calls for the Customer Service queues when required.

**The Requirements Needed**:

- Completed post-secondary education and/or equivalent work experience.
- 2 years of Customer Service experience
- 1 year of mortgage experience preferred.

Why join First National?
- Bright open concept office environment
- Large kitchens with a coffee and latte maker to enjoy at no cost
- Supportive teamwork focused environment
- Collaborative entrepreneurial spirit
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
- Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

  • Customer Care Specialist

    2 days ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    Title Customer Care Specialist Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Specialist is responsible for working directly with homeowners from PDI, occupancy, 30 Day and year end. Duties include Tarion registration, reviewing deficiency lists, scheduling service people, documentation, and resolution of...

  • Remote Customer Care Specialists

    3 weeks ago

    Toronto, ON, Canada Daifuku Co Full time

    Responsibilities Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support They respond to all client communication via email and provide client support...

  • Customer Care Specialist, High Rise

    1 month ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**:Customer Care Specialist, High Rise **Department**: Customer Care **Reports to**:Manager, Customer Care High Rise **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a...

  • Specialist, Customer Care

    2 months ago

    Toronto, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...

  • Sea Logistics Customer Care Specialist

    1 week ago

    Toronto, Ontario, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a...

  • Sea Logistics Customer Care Specialist

    5 days ago

    Toronto, Ontario, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a...

  • Customer Care Specialist

    4 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...

  • Customer Care Specialist

    4 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...

  • Customer Care Specialist

    4 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on...

  • Bilingual Customer Care Specialist

    4 days ago

    Toronto, Canada First National Financial Full time

    We are hiring a Bilingual Customer Care Specialist! **Reporting To**: Manager, Customer Service **Full-Time/Part - Time**: Full-time **Posting Date**: April 11, 2024 **Closing Date**: April 25, 2024 **Hours of Work**: 8:30 a.m. - 5:00 p.m. **Grade**: 8.5 **Office Location**: Downtown Toronto Great location! Steps away from the main public transit...

  • Residential Customer Care Administrator/ Specialist

    5 days ago

    Toronto, Canada Harbinger Network Inc Full time

    Work with some of top developer / builders in Toronto/GTA. We have multiple opportunities for Customer Care professionals (Administrators/Specialists/Manager) with experience in high rise residential projects. Reach out directly for more details on roles/locations. The Customer Care Administrator acts as the first point of contact for homeowners, from...

  • Sea Logistics Customer Care Specialist

    1 month ago

    Toronto, Canada Kuehne+Nagel Full time

    We are looking to hire a Customer Care Specialist for our Sea Logistics Imports division based in Toronto. - ** Your Role **:As Customer Care Specialist you will build long-term partnerships with all our internal and external customers and partners. You will communicate, transfer information, handle escalations and provide solutions. This position reports to...

  • Customer Care Specialist

    4 weeks ago

    Toronto, Canada Madison Group of Companies Full time

    About Us: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...

  • Customer Care Specialist

    2 weeks ago

    Toronto, Canada CNIB Foundation Full time

    **Customer Care Specialist (Bilingual)**: **Part Time, Contract (6 months)** **Anywhere in Canada (home based)** **Number of Vacancies: 2** **Reports to: Lead, Customer Experience** **Direct Reports: No** **Join us in our mission to change what it is to be blind in Canada.** Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our...

  • Sea Logistics Customer Care Specialist

    1 month ago

    Toronto, Canada Kuehne+Nagel Full time

    We are looking to hire a Customer Care Specialist for our Sea Logistics Imports division based in Toronto. - ** Your Role **:As Customer Care Specialist you will build long-term partnerships with all our internal and external customers and partners. You will communicate, transfer information, handle escalations and provide solutions. This position reports to...

  • Sea Logistics Customer Care Specialist

    2 weeks ago

    Toronto, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. ** Your Role**: As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a...

  • Sea Logistics Customer Care Specialist

    1 week ago

    Toronto, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a...

  • Sea Logistics Customer Care Specialist

    6 days ago

    Toronto, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a...

  • Customer Care Specialist

    3 weeks ago

    Toronto, ON, Canada EightSix Network Inc Full time

    The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects. For over 55 years, Madison Group has built its foundation on integrity and...

  • Customer Care Operations Specialist

    3 days ago

    Toronto, Canada Rakuten Kobo Full time

    Job Description: Customer Care Operations Specialist - Contract - 12-Months Rakuten Kobo Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees - from interns and co-ops to permanent staff - and support their growth and development. Whether you are a student at the start of your career...