Project/account Manager

1 week ago

London, Canada TechShare Group Full time

Techshare Group is seeking a Project/Account Manager with exceptional organizational skills, great client-management soft skills, and an entrepreneurial attitude to join our growing Project Management Office.

Techshare is a growing Salesforce consulting and software development firm based in London Ontario, servicing clients worldwide with vast and complex operations. We are looking for a Project/Account Manager to oversee multiple upcoming software implementation processes. Our flagship software solution is called Avocado, it is a fully featured member management solution built on top of Salesforce for the specialized needs of YMCAs and non-profits. In this role, you'll be responsible for guiding Avocado implementation projects through to the finish line, while putting yourself in our client's shoes to understand what's most important to them and communicating these needs to our team.

Our mission is to get Avocado into every YMCA in North America and we are expanding our Project Management team to help do so, which is where you come in

**THE ROLE**

Your primary role will be to ensure the success of Avocado software implementations leading implementation meetings between clients and the Avocado team. You will communicate with clients, manage expectations, and broker deliverables between stakeholders.

Historically this role has involved some travel within North America, however, that is indefinitely paused in light of COVID-19. TechShare is currently working remotely.

**RESPONSIBILITIES**

Tasks Associated with Your Role Project Management & Leadership (60%)
- Act as a primary point of contact with client-side project leadership.
- Lead and execute all project tasks in accordance with the project schedule.
- Maintain and update project schedule.
- Broker clear communication between client and implementation teams.
- Document and distribute project artifact documents such as requirements, specifications, meeting notes, etc.
- Influence the client to make clear, quick, and concise project decisions.
- Understand and educate clients on Avocado project process.
- Produce and distribute weekly project status update documents.
- Track ongoing project risks, actions, issues, and decisions (R.A.I.D.).
- Lead daily/weekly scrums with internal and/or external team members.
- Create and maintain project tasks using Asana.
- Identify issues and drive resolution with the senior management team.

Relationship & Account Management (25%)
- Provide a friendly, exceptional client experience.
- Listen to client needs and identify opportunities for growth.
- Identify risks to the client experience and communicate them clearly to the senior management team.
- Use Salesforce to log notes, opportunities, and relevant details of client relationships.

Process Establishment and Refinement (15%)
- Help refine and document current processes.
- Help refine existing, and create new, project documentation templates.
- Identify areas for improvement and collaborate with the senior management team on solutions.
- Help establish and manage various digital assets as required.

**QUALIFICATIONS AND SKILLS**

Necessary Skill Set:

- Proficient in MS Office Suite and G-Suite of tools.
- Extremely well organized.
- Excellent communication skills and business writing skills.
- Ability to learn and grow.
- Tech-savvy and proficient with digital technologies.
- Passionate and empathetic.

Nice-to-Have Skills:

- Salesforce experience/certifications.
- Project Management experience/certifications.
- Software product implementation experience.
- Experience working in Recreation, Fitness, Child Care, or Camp.

**Benefits**:

- Casual dress
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Staff currently work remotely.

Work Location: Hybrid remote in London, ON

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