Account Manager

2 weeks ago

London, Canada RedRhino Inc. Full time

RedRhino is growing and we are looking for a wildly talented Rhino to join the crash. 


We are seeking a highly motivated and experienced Account Manager to join our dynamic marketing agency. Reporting to the Account Director, you will play a vital role in building and maintaining strong client relationships while overseeing the successful execution of marketing campaigns and projects. The ideal candidate should have a minimum of 3-5 years of account management experience in a marketing or advertising agency setting.


RedRhino is the place for someone who actively seeks continuous professional growth. We have a strong sense of pride in our accomplishments and a passion for pushing the limits, constantly striving to build upon our previous achievements. You'll find yourself surrounded by a team of not only exceptionally talented individuals but also genuinely supportive, awesome colleagues. 


Who You Are

You are dedicated to client and customer service - anticipating what projects need so they’re on time and on budget (or even better, under budget) 


You love timelines, estimates, briefs, workback plans, and ensuring that projects run seamlessly. 


You know a little bit about everything to do with marketing - design, copywriting, and digital marketing - but you’re a pro in project management and bringing all the pieces together. 


You’re practical and creative, always looking for new solutions to engage our clients and their customers.


You are extremely detail-oriented, a great communicator, a creative problem-solver, and you thrive in a fast-paced environment. 


Primary Responsibilities


Client Relationship Management:

  • Serve as the primary point of contact for assigned clients, understanding their goals, objectives, and professional needs.
  • Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
  • Continuously assess client satisfaction and address any concerns or issues promptly.


Project Oversight: 

  • Collaborate with cross-functional teams, including creative, strategy, and digital, to develop and execute successful marketing campaigns and projects.
  • Responsible for preparing project briefs outlining client goals, project / campaign strategy and tactics, aligning to the client’s request.
  • Develop and closely monitor concise scope of work proposals, work-back schedules, and budgets.
  • Act as a liaison between clients and internal teams, ensuring client expectations are well communicated, then met - or exceeded.
  • Review all client deliverables before it goes back to the client for review / approval. 
  • Support the organic growth of existing clients through project proposals / upselling when it makes sense for a client’s business. 


Financial Tasks: 

  • Create and manage project estimates and purchase orders in conjunction with the designated Account Coordinator. 
  • Maintain all project budget sheets, ensuring projects are delivered on time and within budget.
  • Responsible for weekly revenue forecasting updates for assigned accounts. 
  • Assist with invoice processing for assigned accounts.
  • Working with the Account Coordinator, provide clear instructions to the finance team on the billing status of each project.


Secondary Responsibilities

  • Participate in strategy and planning with the Account Director. 
  • Enforce processes and structures as set by the Account Director to maintain organizational efficiency across accounts.


Qualifications

  • Post-secondary degree in Marketing, Communication, Business, or a related field.
  • Proven experience (minimum 3-5 years) in account management, project management, or client-facing roles within the marketing, advertising, or creative agency sector.
  • Excellent written and verbal communication skills, with a keen attention to detail.
  • Strong organizational skills and the ability to manage multiple tasks within a fast-paced environment.
  • Proficiency in Google Suite, Workamajig, and Jira. 
  • Clear understanding of marketing concepts, digital strategies, and the execution of diverse campaigns.
  • Positive demeanor, proactive approach to problem-solving, and a collaborative mindset.


The Perks

  • Competitive salary
  • Health benefits spending account
  • Creative, open concept workspace with work-from-home flexibility 
  • Time off between Christmas and New Years
  • Your birthday is also a bonus day off
  • Opportunities for continuous professional growth and development
  • An engaging and creative work environment within the RedRhino Marketing family
  • Exposure to diverse clients and industries, fostering professional enrichment
  • Multiple social events throughout the year


If you're ready to apply your expertise and enthusiasm, we welcome you to apply for the Account Manager role and become an integral part of our clients' marketing success.

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