Performance Media Supervisor

4 weeks ago

Toronto, Canada Bloom Full time

**Life at Bloom**

Join a growing team of Montreal's top digital specialists. This opportunity within a fast-growing agency combines the support of company leaders with innovation, flexibility, opportunities for professional growth and a dynamic atmosphere. We're offering long-term opportunities to serious professionals looking to develop their careers and find a great place to excel.

From humble beginnings to one of “Canada’s Great Places to Work” 15 years later, Bloom has flourished into a performance-based agency with over 75 employees on a mission to accelerate brands online using a 360° digital marketing approach. Digitally obsessed, team-focused, performance-driven, and strategically agile, the agency is looking to revolutionize the digital marketing landscape by setting new standards with respect to innovation, flexibility, transparency, and professionalism.
- Bloom is currently operating on a Hybrid approach, interviews will be conducted via video conference. Some roles may require an interview in person._

**Role Overview**

As a Performance Media Supervisor, you will work closely with campaign analysts and specialists on a portfolio of growing e-commerce and lead gen clients. You will be overseeing the portfolio of your team, mentoring and coaching them on the day to day. You will also participate in bi-annual performance reviews, by providing constructive and positive feedback and helping your team set goals that will encourage their growth and development at Bloom.

**Key Responsibilities**

Training & Coaching:

- Mentor, monitor and train analysts on different ad platforms, policies, industry trends and Bloom’s processes.
- Conduct quality control on deliverables completed by analysts.
- Monitor budgets on accounts managed by analysts in a shared client's portfolio.
- Monitor analysts’ accounts to make sure these accounts follow best practices outlined by our platform reps as well as platform leads.
- Supervise reports and budgets, help with optimizations and account performance.
- Collaborate with internal members to provide the right access to all resources to the new members.
- Help a Team Lead to onboard a new hire.

Clients’ related tasks:

- Participate in the onboarding of new clients. Set the tone with a new client, onboard properly on digital marketing platforms.
- Lead technical optimizations in key accounts.
- Lead technical communication with clients. Focus on communication and less on optimizations.
- Take ownership of your campaign’s results and communicate findings to clients.
- Partner with internal teams to request components such as images (creative team), landing page optimizations, etc.
- Take ownership of campaign’s results and communicate findings to clients.
- Grow and develop existing client accounts.
- Maintain a growth mindset at all times.

Platforms:

- Grow and broaden your skills regularly.
- Effectively communicate updates to the leadership team on paid search performance and new hires.
- Innovation - champion new best practices outlined by platform leads.

**Knowledge and Skill Requirements**
- 3+ years of experience managing e-commerce paid media campaigns
- Experience in growing agency client portfolios
- Deep understanding of the challenges faced by e-commerce brands and solutions to service them
- Experience working with leading e-commerce platforms (Shopify, Magento, Salesforce Commerce Cloud, Amazon, Wal-Mart, and other marketplaces)
- Highly motivated, with a proven track record of optimizing accounts to improve the results
- Exceptional reporting skills and understanding of how to track and measure results across platforms and channels
- Leadership experience with strengths in coaching and mentoring more junior team members
- Working knowledge of Google Analytics, Google Merchant Center, and Feed Management
- Experience with e-comm and lead gen clients
- Strong team player
- Strong attention to detail and a high level of quality
- Ability to handle confidential information with discretion
- Bilingual (English and French) is a plus

**At Bloom, We Offer**

**Benefits**:

- 4.5 days work week Pilot Project;
- Flexibility to work from anywhere in the world for certain periods of time (some positions may require you to be present in the office, this benefit is available to full-time permanent Bloomers who meet the minimum requirement);
- 3 weeks of vacation and 5 flex days;
- Unlimited work from home days;
- Flexible work schedule;
- Agency closed between Christmas and New Years;
- Health and Dental Insurance;
- Deferred Profit Sharing Plan and Retirement Savings Plan;
- Access to telemedicine;
- Virtual and in person team-building activities;
- Training and certifications;
- Recognition Awards Program: we give and receive points through our peer recognition platform, where you accumulate points towards your preferred reward or gift card;
- Office supplies for home office;
- Corporate discount on certain gym memberships;
- Corporate discoun

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