Change Integration Specialist

4 weeks ago

Montréal QC, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The **Change Integration Specialist** reporting to the Change Integration Manager, integrates internal business partners into products and services offered by Canadian Shared Services (CSS). They create repeatable processes, establishing standards based on company policies, industry/best practices, while ensuring process consistency. Specialists provide support and feedback to the Change Integration Manager, Director, and team.

**What will you do**:

- Support the intake, prioritization and triaging of change requests submitted by internal business partners
- Develop and maintain strong partnerships within business areas and ensure consistency and clear communications
- Support the planning, scheduling, managing and chairing of the Change Advisory Board (CAB) meetings
- Communicate with change requesters - keeping them informed of change progress
- Support the management of the Canadian Shared Services service catalogue
- Gather, analyze and present data consumable at all levels of the organization
- Support the design and development of the CSS change intake tool
- Integrate business partners into CSS services.
- Maintain Business Records (Databases & Documentation)
- Identify and drive continuous improvements to improve efficiencies

**What do you need to succeed**:

- Excellent analytical skills (planning, quantitative skills, attention to detail and quality standards)
- Stellar organizational, communication and interpersonal skills written and verbal.
- Exceptional research skills including ability to interview business resources to ensure understanding of changes being requested
- Initiative-taker with the ability to work independently on tasks, prioritize and work effectively to meet deadlines
- Demonstrated creative problem solving and critical thinking skills with the ability to facilitate and collaborate to drive decision making to closure
- Results driven and goal oriented with a strong sense of ownership and accountability
- Consulting and relationship management skills - must have the ability to influence, facilitate and negotiate
- Ability to build and maintain strong working relationships with internal business partners
- Advance level skills with Microsoft tools, including PowerPoint, Excel, Visio, Sharepoint and OneNote
- Minimum of 3 to 5 years of relevant experience
- Six Sigma or Lean Management experience would be an asset
- Previous ServiceNow experience would be an asset
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** as the position reports to a unilingual English-speaking manager outside Quebec.

**What is in it for you**:

- Flexible Benefits from the day you join to meet the needs of you and your family
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- Challenge of a changing and dynamic environment with exposure to many business areas and processes
- Work-life balance by scheduling your day around your priorities and having more time to spend on the important things

**Why join Sun Life**:

- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative and inclusive culture
- A collaborative and interactive team environment
- Being part of our journey in developing the next greatest digital experience
- Working together, sharing common values and encouraging growth & achievement

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
53,800/53 800 - 87,400/87 400

**Job Category**:
Business Analysis - Process

**Posting End Date**:
11/10/2024

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