Automotive Service Advisor/ Administrative Assistant
2 months ago
We are looking for an Service Advisor/ Administrative Assistant with experience in the automotive industry. Working as a part of the team, applicants must be willing to work full time Monday to Friday 9am -530pm, NO WEEKENDS OR HOLIDAYS
We offer competitive wages and a modern repair facility comparable to all major dealerships. Looking for an employee with the ability to work at a fast and efficient pace, as well as work well with others which is an important asset to being a part of our team.
Shop Related: general housekeeping, inspection of shop supplies, assisting in other areas as needed
**Key Responsibilities**
**Customer Interaction**:
- Greet customers promptly and courteously in person, over the phone, and via the dealership's text-messaging system.
- Listen carefully to customer concerns with high attention to detail.
- Provide accurate information on service options, costs, and repair timelines.
- Explain technical terms and services in an understandable manner.
**Service Management**:
- Create and manage detailed service orders and repair estimates.
- Schedule service appointments and manage the service calendar.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Follow up with customers regarding additional services and repairs as needed.
**Quality Control**:
- Review completed work to ensure it meets shop standards.
- Address any customer complaints or issues promptly and professionally.
- Ensure all service work is documented accurately and completely.
**Sales and Upselling**:
- Identify and recommend additional services or repairs based on vehicle condition and manufacturer recommendations.
- Promote service specials and maintenance packages to customers.
- Maintain a good understanding of products and services offered to provide informed recommendations.
**Administrative Duties**:
- Process invoices and handle customer payments.
- Maintain accurate records of customer interactions, service orders, and vehicle history.
- Assist with inventory management of parts and supplies as needed.
- Customer/ Parts pick up and drop off
- Assist with a variety of administrative tasks, including copying and scanning documents.
- Maintain tidiness of common areas.
**Collaboration**:
- Work closely with the service team to ensure smooth workflow.
- Communicate effectively with service technicians to provide updates on customer needs and repair status.
**Qualifications**:
- Prior experience in automotive service platforms highly preferred.
- Experience in a customer-facing role within a car dealership/ service shop and knowledge of basic automotive repair processes and systems are assets.
- Excellent interpersonal spoken and written communication skills in English are essential.
- Ability to work effectively under pressure while meeting timelines and providing exceptional customer service.
- Must have a valid drivers license.
- Highly organized and strong attention to detail
- Ability to take direction and complete tasks as assigned
- Team player
42 Riel Drive St. Albert, Alberta
780-458-0256
42 Riel Drive St. Albert, Alberta
780-458-0256
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Licence/Certification:
- Drivers License (required)
Work Location: In person
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