Facility Manager

5 days ago

Winnipeg, Canada Assiniboine Athletic Club Full time

At the Assiniboine Athletic Club, we do not believe that fitness is a luxury; we know that it’s as important to your quality of life as the food you eat and the medical care you receive. We firmly believe that each of us has the desire and ability to live a more inclusive, fulfilled, and balanced lifestyle. Assiniboine Athletic Club is proud to be a part of each member’s continuing quest for personal empowerment and accomplishment.

**Key Responsibilities Include**:

- **Facility Management**:

- Oversee the maintenance and cleanliness of the gym facility, ensuring it meets the highest standards of cleanliness and safety.
- Coordinate regular equipment inspections and maintenance, ensuring all equipment is in good working order.
- Manage any necessary repairs or upgrades to the facility and equipment, liaising with vendors and contractors as needed.
- Ensure compliance with health and safety regulations, including emergency procedures and protocols.
- Maintaining cleanliness and functionality of the pool area
- Correspond with the Health Inspector to ensure permits are current and the pool area complies with health guidelines.
- **Staff Management**:

- Recruit, hire, train, and supervise gym staff, including trainers, front desk personnel, and maintenance staff.
- Provide leadership and guidance to the team, fostering a positive and supportive work environment.
- Schedule staff shifts effectively to ensure adequate coverage during peak times and maintain optimal staffing levels.
- Conduct regular performance evaluations and provide ongoing feedback and coaching to staff members.
- **Customer Service and Member Relations**:

- Maintain a high level of customer service, addressing member inquiries, concerns, and feedback promptly and professionally.
- Develop and implement strategies to attract new members and retain existing ones.
- Conduct gym tours, provide information about membership options, and assist in the enrollment process.
- Monitor member satisfaction and implement initiatives to enhance the member experience.
- **Operational Efficiency**:

- Develop and implement operational procedures, policies, and guidelines to ensure smooth day-to-day operations.
- Manage gym finances, including budgeting, monitoring expenses, and optimizing revenue generation.
- Analyze membership data and gym usage trends to make informed decisions and improvements.
- Collaborate with marketing and sales teams to develop and execute promotional activities and campaigns.

**Qualifications and Experience Required**:

- **Education/Certification**:

- Manitoba Fitness Council strength training certificate or equivalent (such as, CanFitPro or NASM)
- Valid First Aid and CPR certification
- Pool Operator Certificate would be considered an asset.
- Previous experience in gym management or a related field is strongly preferred.
- Clear Criminal Record Check (with Vulnerable Sector Search)
- Knowledge of fitness equipment, health and safety regulations, and industry best practices.
- Strong leadership and organizational skills with the ability to manage a diverse team.
- Excellent communication and interpersonal skills for effective member and staff interactions.
- Proven customer service experience and a customer-centric mindset.
- Strong problem-solving abilities and the capacity to handle difficult situations professionally.
- Proficient computer skills for managing scheduling software, membership databases, and financial records.

We recognize that employee satisfaction is integral to the company’s success and offer a friendly and positive work environment along with a competitive compensation and benefits program that includes 100% employer-paid health and dental group benefits, a group DPSP/RRSP matching program, and a health care spending account. We want work to be a source of pride and personal fulfillment for our staff as they contribute to our joint success
- We thank all applicants, but only those chosen for an interview will be contacted._

**Experience**: Preferred
- Gym Management or related field

**Education**: Preferred
- Technical/other training or better
- Some college or better
- High School Diploma or better

**Licenses & Certifications**: Required
- Criminal Record Check

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