Operations Assistant

5 days ago

Red Deer, Canada Red Deer Family Services Bureau Full time

**Family Services of Central Alberta**
**Job Posting**

**Position Description: Operations Assistant**

**Number of Hours: 35 Hours Per Week-**

**Closing Date: February 20th,2024**

**Judy Scott**

The job description provided is for a position within the Operations Team that supports the Counselling Department and provides administrative support to all Family Services of Central Alberta programs. Here's a breakdown of the key responsibilities and qualifications for the role:
**Primary Duties**:
**Maintaining the Counselling Schedule**: This involves ensuring that appointments are scheduled efficiently and coordinating with counselors and clients to manage their schedules effectively.

**Counselling Files and Records Management**:Organizing and maintaining client records and files in a secure and confidential manner.

**Liaising with EAP Coordinators**: Collaborating with Employee Assistance Program
(EAP) coordinators, which may involve communication, scheduling, and coordination of counseling services.

**Client Contact and Appointment Booking**: Contacting clients, booking appointments, and managing the process from file creation to closure and archiving of records.

**Proficiency in Software**: Being proficient in various software tools, including Simply
Accounting, Excel, Access, Microsoft Office 365, and Adobe, to effectively perform administrative tasks.

**Invoicing**: Handling a limited amount of invoicing and potentially other miscellaneous administrative duties as assigned.

**Computer-Related Support**: Assisting agency staff with computer-related administration tasks, including website setup, program maintenance, and staff orientation.

**Database Maintenance**: Maintaining various databases, including data entry, generating statistics, and creating reports.

**Effective Communication**: Maintaining good communication with clients, volunteers, and staff within the organization.

**Responding to Inquiries**: Handling both public and internal inquiries and requests.

**Evening Work**: This job will require you to work Monday and Tuesday evenings.

**Qualifications**:
**Relevant Post-Secondary Education**: Some level of relevant post-secondary education is required. Equivalencies may be considered, which means that experience or training can substitute for formal education.

**Minimum Grade 12**: At the very least, a high school diploma (Grade 12) is required.

**Excellent Communication and Organizational Skills**: Strong communication and organizational skills are essential for effective liaison, record management, and administrative tasks.

**Experience with Data Collection**: Experience in data collection may be beneficial for tasks related to maintaining databases and generating statistics.

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Application question(s):

- Do you have a current Criminal Record & Child Welfare Check?

**Education**:

- Secondary School (preferred)

**Experience**:

- Advanced computer: 1 year (preferred)
- Administrative experience: 1 year (required)

Work Location: In person

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