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Operations Assistant

3 months ago

Red Deer, Alberta, Canada Red Deer Family Services Bureau Full time

Family Services of Central Alberta

Job Posting

Position Description:
Operations Assistant

Number of Hours: 35 Hours Per Week-

Closing Date:
February 20th,2024

Judy Scott


The job description provided is for a position within the Operations Team that supports the Counselling Department and provides administrative support to all Family Services of Central Alberta programs.

Here's a breakdown of the key responsibilities and qualifications for the role:

Primary Duties:

Maintaining the Counselling Schedule:

This involves ensuring that appointments are scheduled efficiently and coordinating with counselors and clients to manage their schedules effectively.


Counselling Files and Records Management:
Organizing and maintaining client records and files in a secure and confidential manner.

Liaising with EAP Coordinators:
Collaborating with Employee Assistance Program
(EAP) coordinators, which may involve communication, scheduling, and coordination of counseling services.

Client Contact and Appointment Booking:
Contacting clients, booking appointments, and managing the process from file creation to closure and archiving of records.

Proficiency in Software:
Being proficient in various software tools, including Simply
Accounting, Excel, Access, Microsoft Office 365, and Adobe, to effectively perform administrative tasks.

Invoicing:
Handling a limited amount of invoicing and potentially other miscellaneous administrative duties as assigned.

Computer-Related Support:
Assisting agency staff with computer-related administration tasks, including website setup, program maintenance, and staff orientation.

Database Maintenance:
Maintaining various databases, including data entry, generating statistics, and creating reports.

Effective Communication:
Maintaining good communication with clients, volunteers, and staff within the organization.

Responding to Inquiries:
Handling both public and internal inquiries and requests.

Evening Work:
This job will require you to work Monday and Tuesday evenings.

Qualifications:

Relevant Post-Secondary Education:
Some level of relevant post-secondary education is required. Equivalencies may be considered, which means that experience or training can substitute for formal education.

Minimum Grade 12:
At the very least, a high school diploma (Grade 12) is required.

Excellent Communication and Organizational Skills:
Strong communication and organizational skills are essential for effective liaison, record management, and administrative tasks.

Experience with Data Collection:
Experience in data collection may be beneficial for tasks related to maintaining databases and generating statistics.

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday

Application question(s):

  • Do you have a current Criminal Record & Child Welfare Check?

Education:

  • Secondary School (preferred)

Experience:

  • Advanced computer: 1 year (preferred)
  • Administrative experience: 1 year (required)

Work Location:
In person