Service Administrator

3 weeks ago


Winnipeg, Canada Reesink Canada Full time

**OU matter to US If you are looking to join a company of motivated people who make a difference, you've found us If your skills align with our position description below, we are looking forward to hearing from you**

**This position is a full-time CONTRACT, position for 1 YEAR, WITH POSSIBLE FULLTIME OPPORTUNITIES. Working hours are Monday - Friday 8AM - 5PM.**

**There is no public transit to the Kubota Dealership, must have a reliable vehicle.**

***:
This position is responsible for administering daily work order activities associated with Lawson Sales Service Department.

**In a typical day YOU Will**:

- Prepare work orders for Service Supervisor review and approval.
- Participate in increasing revenues and customer service levels by helping improve service operation administrative processes in the Service department.
- Participate in the development and implementation of a “customer service, customer-focused” philosophy, within the department.
- Responsible for participating in the administrative duties of the Service department (field, shop internal and warranty), whichever assigned to.
- Assist in dispatching technicians in the absence of the Service Supervisor (field position).
- Answer calls coming into the Service Department.
- Responsible for helping achieve Work In Progress targets and closing WO’s after Supervisor has authorized closing.
- Responsible for entering time and job stories onto work orders.
- Responsible for entering time for payroll and having it reviewed by Supervisor, and submitting it to payroll on time.
- Process expenses for the Technicians.
- Ensure proper GL coding for purchases.
- Maintain HWIN process (shop administrator).
- Maintain Service Dept. filing.
- Prepare and file warranty claims for respective OEMs.
- Perform other duties and projects as assigned by Service Manager/Supervisor.

**Minimum Skills and Qualifications**:

- Exceptional organizational skills.
- Must possess excellent written and oral communication skills.
- Proficient with time management skills a must.
- Customer service skills on the phone and when customers visit facility.
- Good Knowledge of financials to assist in customer account issues.
- Excellent multitasking skills.

**About Lawson Sales**:
We are an authorized Kubota dealership serving Winnipeg and the surrounding area. We are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in your new piece of equipment, from tractors to construction, or other agricultural equipment, our friendly and knowledgeable staff are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. We value the opportunity to create a long-term relationship with our customers, and we do that by giving you the best customer service available.

**About Reesink Canada**:
Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally. Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities. This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.



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