Travel Expert Bilingual

6 months ago

Laval, Canada Sunwing Travel Group Full time

**Join us in making vacation dreams come true**
****

**The Opportunity****

Are you searching for a fun, passionate travel loving team? -Sunwing has the EPIC work culture you have been searching for_. We are_ currently_ _looking _for a Bilingual _**Travel Expert** **_to join us in making vacation dreams come true. _

You are a results and deadline oriented Travel Expert, responsible for providing high quality service to consumer travel clients and for emphasizing long term working relationships to build a strong repeat customer base. Reporting to the Branch Manager, you will achieve and exceed sales targets by cultivating repeat customers and obtaining new customers by participating in local marketing tactics and local networking

**What You’ll Be**
**a**
**Part Of***:

- Great travel perks
- Growth opportunities
- Opportunity to give back through our social responsibility initiatives
- Work with a fun, passionate, travel-loving team
- Open concept, collaborative workspace

**What You’ll Do**:

- Provide high quality service to consumer travel clients emphasizing long-term working relationships to build a strong repeat customer base
- Sell a full range of preferred supplier products to meet and exceed targets
- Provide accurate, complex travel information (i.e. detailed travel documentation, etc.)
- Organize and assist with local business building promotions and local networking
- Assist in the resolution of client complaints
- Invoice and document client files accurately in accordance to company policy
- Works closely with Consumers, Tour Operators and various Internal Support departments

***
**What You’ll Need**:

- Experience as a Travel Counsellor
- Ability to work various shifts including evenings and weekends
- Bilingual (French/English)
- Provincial certification (OPC)

**About Us**:
***

**Joignez-vous à des gens passionnés qui font des rêves de vacances une réalité**

Souhaitez-vous travailler au sein d’une équipe dynamique, passionnée, qui aime voyager? Sunwing vous offre la culture organisationnelle EPIC que vous recherchez. Nous sommes actuellement à la recherche d’un **conseiller ou d’une conseillère en voyages bilingues** pour nous aider à faire des rêves de vacances une réalité. Dans votre rôle de **conseiller ou conseillère en voyages bilingue**, vous offrirez un service impeccable aux clients voyageurs pour forger des relations à long terme et fidéliser une clientèle solide. Relevant du directeur de succursale, vous atteindrez ou dépasserez les objectifs de vente en fidélisant vos clients et en attirant de nouveaux clients grâce aux tactiques de marketing et de réseautage visant le marché local.

**Vos avantages**:

- Très bons avantages de voyage
- Poste d’importance, stimulant et gratifiant, qui offre des possibilités de développement professionnel
- Occasion de redonner à la communauté grâce à nos initiatives de responsabilité sociale
- Travail au sein d’une équipe dynamique, passionnée, qui aime voyager

**Vos tâches**:

- Offrir un service impeccable aux clients voyageurs pour forger des relations à long terme et fidéliser une clientèle solide
- Vendre une grande variété de produits de fournisseurs privilégiés pour atteindre et dépasser les objectifs
- Fournir des informations de voyage précises et complexes (p. ex. des documents de voyage détaillés, etc.)
- Organiser des promotions et créer des partenariats durant le réseautage
- Aider à la résolution des plaintes des clients
- Facturer et documenter les dossiers de clients avec précision et conformément à la politique de l’entreprise
- Collaborer étroitement avec les clients, les voyagistes et plusieurs services de soutien internes

**Votre profil**:

- Expérience en tant que conseiller ou conseillère en voyages
- Disponibilité pour travailler durant différents quarts de travail, y compris les soirs et les fins de semaine
- Certification OPC
- ** Un an d’expérience dans l’industrie du voyage**:

- Bilinguisme requis (français et anglais)

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