Store Manager

3 weeks ago

Langford, Canada The Original FARM Full time

Store Manager - Job Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best
- informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Store Manager reports to the Vice President of Sales or designate.

The Store Manager has the following positions as direct reports: Assistant Store Manager, Inventory Supervisor, Inventory Associate, Back of House Keyholder, Front of House Keyholder, and Budtenders.

The responsibilities include, but are not limited to the following:
Customer Experience:

- Drive the store results by building and leading a highly performant team
- Expand the customer data base and build brand loyalty
- Manage and inspire staff to deliver the highest level of customer experience
- Represent the values of The Original FARM Cannabis brand with utmost integrity
- Model a customer service centric culture that fosters a positive work environment and experience
- Address all customer concerns in a timely and empathetic manner
- Ensure all team members are trained in product knowledge related to their position
- Promote an environment that encourages an on-going cannabis education for both customers and the team.
- Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
- Ensure the brand values are consistently represented through compliance to all policies and procedures

Leadership and People Management:

- Set SMART goals for each work group and individual
- Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
- Responsible for consistent, timely, thorough and effective communication with the staff and HQ
- Promote a work environment based on mutual respect and teamwork that align with the corporate values
- Display behaviors that inspire and motivate the team members to perform at their highest potential
- Focus on attracting and hiring the top talent for each position level
- Establish an on-going training, coaching, mentoring, and performance management practice (including corrective action and termination) followed by all members of the management team
- Ensure that underperformance is addressed with clear, timely and documented performance improvement tools
- Recognize top performers and support internal career growth through individual development plans
- Exhibit a proactive approach to workforce planning and retention
- Build professional relationships with peers, Head Office Departments, and neighborhood organizations

Operational Efficiency:

- Oversee the implementation and compliance with all policies and procedures
- Ensure timely and seamless execution of all company initiatives and programs
- Ensure compliance with all regulatory requirements (industry, federal, provincial, local, corporate)
- Issue of mandatory compliance reports in an accurate and timely manner
- Maximize the profitability of the store, by maximizing the revenue and controlling the expenses
- Seek ways to maximize efficiency in all processes and make recommendations to the Vice President of Sales
- Control the payroll expenses through efficient scheduling and work force planning to ensure they are aligned with the business needs
- Communicate and identify business trends and product feedback, to drive sales and enhance the customer experience
- Supervise store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
- Accountable for product and asset inventory accuracy
- Execute full inventory and cycle counts, ensure inventory accuracy, and ensure regulatory inventory reporting compliance
- Accountable for product inventory management including accuracy, shrink level expectations
- Oversee loss prevention policies and procedures to be 100% compliant

Skills and Abilities Required:

- Proven ability to acquire, develop and retain top talent
- Exceptional customer service skills
- Strong business acumen; including retail math, understanding sales reports and KPIs
- Proven ability to work with retail operating systems
- Excellent verbal, written and interpersonal communication skills
- Strong work ethics
- Demonstrate critical thinking and logic
- Strong interpersonal skills with the ability to foster strong relationships and partnerships
- Demonstrated success in motivating and leading a team
- Excellent time management skills
- Positive attitude
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Attention to detail

  • Store Manager

    1 day ago

    Langford, Canada Mastermind Toys Full time

    **We’re hiring! Mastermind Toys has big plans, and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 39 years later, Mastermind Toys is the nation’s largest...

  • Langford Assistant Store Manager

    1 day ago

    Langford, Canada Langford BC Full time

    Do you have a good working knowledge of pet, garden, farm, feed, and livestock products? **Buckerfields Langford **is seeking to hire an **Assistant Store Manager** to lead our fast paced, growing, knowledgeable team, and effectively manage our ongoing retail and warehousing operations in a safe and healthy manner. **What We Offer**: - Competitive base...

  • Seafood Supervisor

    2 weeks ago

    Langford, Canada Store Careers Full time

    Postal Code: V9B 0W9 Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families. ...

  • Liquor Store Clerk

    1 month ago

    Langford, Canada Liquor Planet 2 Full time

    **Company description** We are the new sister store to Liquor Planet (at Millstream and Treanor) and are looking to bring the same big store customer service to our smaller scale operation. Currently looking for staff who are willing to work 4-5 days a week of 10:00-6:00, 12:00-8:00 and occasionally 3:15-11:15 closing shift. Must be able to lift boxes of...

  • Liquor Store Clerk

    7 days ago

    Langford, Canada Liquor Planet 2 Full time

    **Company description** We are the sister store to Liquor Planet (at Millstream and Treanor) and are looking to bring the same big store customer service to our smaller scale operation. Fridge/floor stocking will be an important part of this job as we receive orders daily. Fridge duties will be trained on site. Other shifts may include 10:00-6:00,...

  • Liquor Store Clerk

    1 month ago

    Langford, Canada Liquor Planet 2 Full time

    **Company description** We are the new sister store to Liquor Planet (at Millstream and Treanor) and are looking to bring the same big store customer service to our smaller scale operation. Currently looking for someone who has a flexible schedule and is willing to work 2-4 shifts a week. Currently looking for staff who are willing to work 3:15 - 11:15 and...

  • Administrative Store Support

    5 days ago

    Langford, British Columbia, Canada Walmart Canada Full time

    What you'll do...NEVER A DULL MOMENT.So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associates take on those challenges, solve those problems, and pull off invaluable feats...

  • Store Manager

    7 days ago

    Langford, Canada Real Canadian Superstore Full time

    **All referred applicants must **first_ _**be submitted through Workday by a current Loblaw Colleague.** **Location**: 835 Langford Pkwy, Langford, British Columbia, V9B 4V5 At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our...

  • General Manager

    2 weeks ago

    Langford, Canada LHH Knightsbridge Full time

    POSITION PROFILE Client Organization: Central Builders Supply Group LP Position Title: General Manager Reporting To: CEO Location: Langford, British Columbia COMPANY OVERVIEW Central Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in...

  • General Manager

    2 weeks ago

    Langford, Canada LHH Knightsbridge Full time

    POSITION PROFILEClient Organization: Central Builders Supply Group LPPosition Title: General ManagerReporting To: CEOLocation: Langford, British ColumbiaCOMPANY OVERVIEWCentral Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver Island's...

  • General Manager

    2 weeks ago

    Langford, Canada LHH Knightsbridge Full time

    POSITION PROFILEClient Organization: Central Builders Supply Group LPPosition Title: General ManagerReporting To: CEOLocation: Langford, British ColumbiaCOMPANY OVERVIEWCentral Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver Island's...

  • General Manager

    2 weeks ago

    Langford, Canada LHH Knightsbridge Full time

    POSITION PROFILEClient Organization: Central Builders Supply Group LPPosition Title: General ManagerReporting To: CEOLocation: Langford, British ColumbiaCOMPANY OVERVIEWCentral Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver Island's...

  • General Manager

    2 weeks ago

    Langford, Canada LHH Knightsbridge Full time

    POSITION PROFILE Client Organization: Central Builders Supply Group LPPosition Title: General ManagerReporting To: CEOLocation: Langford, British Columbia COMPANY OVERVIEW Central Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver...

  • General Manager

    2 weeks ago

    Langford, Canada LHH Knightsbridge Full time

    POSITION PROFILE Client Organization: Central Builders Supply Group LP Position Title: General Manager Reporting To: CEO Location: Langford, British Columbia COMPANY OVERVIEW Central Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders...

  • General Manager

    2 weeks ago

    Langford, Canada LHH Knightsbridge Full time

    POSITION PROFILE Client Organization: Central Builders Supply Group LPPosition Title: General ManagerReporting To: CEOLocation: Langford, British Columbia COMPANY OVERVIEW Central Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver...

  • Retail Store Associate

    1 day ago

    Langford, Canada Winners Full time

    **Solita discovered ADVENTURE working at TJX.** Every day at our stores feels like a new adventure to Solita and she says that’s what makes her work so exciting. The challenges, problem-solving and constant variety are just some of the things that you’ll discover working with us too! **What you’ll discover** Eligible Associates can look forward...

  • Assistant Manager

    1 week ago

    Langford, Canada Slegg Building Materials Full time

    **Summary** The Assistant Manager will serve as manager on duty, performing all of the responsibilities of the General Manager when they are not present. Responsible for assisting the General Manager with the day-to-day operations of the entire branch, they will present as a role model for customer service and instill this value in all of their associates....

  • Assistant Produce Manager Ft

    4 days ago

    Langford, Canada Thrifty Foods Full time

    **Requisition ID**:172835 **Career Group**:Store Careers **Job Category**:Retail - Produce **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:British Columbia **City**:Langford **Location**:9480 Belmont Thrifty Foods **Postal Code**:V9B 0W9 Our family of 134,000 employees and franchise affiliates share a...

  • Barista/ Assistant Manager Trainee

    2 days ago

    Langford, Canada Flourish BeauTea Full time

    **Company description** Flourish BeauTea is a specialty tea cafe and locally owned business. It's also Victoria's trending tea cafe. It focuses on healthy and naturally brew based beverage and offers variety coffee and dessert. We are a fast-growth local business in Victoria. Now it is the time hunting talent, genuine and passionate Tea Consultants,...

  • General Manager

    1 week ago

    Langford, BC, Canada LHH Knightsbridge Full time

    POSITION PROFILE Client Organization: Central Builders Supply Group LPPosition Title: General ManagerReporting To: CEOLocation: Langford, British Columbia COMPANY OVERVIEW Central Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver...