Guest Services Representative

5 months ago

Red Deer, Canada QuadReal Full time

**About QuadReal Property Group**

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Welcome to Bower Place - where shopping meets excitement in the heart of Red Deer, Alberta As a vibrant regional shopping mall, Bower Place boasts a bustling atmosphere with over 110 stores and services, offering a diverse retail experience for every visitor. At Bower Place, we pride ourselves on being a dynamic hub of activity, attracting shoppers seeking the latest trends, exclusive deals, and a unique blend of renowned brands. As a key player in our team, the role of the Mall Concierge, also known as Guest Services, is pivotal in creating a seamless and extraordinary shopping experience.

Imagine a world where your workplace is a dynamic fusion of fashion, lifestyle, and entertainment, where your every step is met with the energy of a thriving retail environment. Join us at Bower Place, where you'll not only be a part of a diverse and exciting community but also play a central role in providing concierge best-in-class services to elevate the overall satisfaction of our valued guests. Are you ready to be a vital part of the heartbeat of Bower Place? Join us on this exciting journey where every day is a new adventure in exceptional service and dynamic retail experiences

**Role Description**

The primary responsibility of Bower Place Concierge is to provide exceptional service to both mall tenants and guests, ensuring a positive and memorable experience. Your role involves being the face of the shopping mall and creating a welcoming environment. Here are key aspects of your job:
1. **Guest Relations and Administration**:

- Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services.
- Drive and promote sales for the Bower Place gift card program.
- Complete administrative tasks and conduct all service functions related to the Concierge Desk.
- Gift Card administration including handling cash, credit and Interact payment, and reconciling receipts.

2. **Tenant Support**:

- Build strong relationships with mall tenants to understand their needs and address any concerns promptly.
- Act as a liaison between tenants and mall management, ensuring effective communication.

2. **Service Excellence**:

- Provide exceptional service by proactively seeking opportunities to create memorable customer interactions.
- Uphold a standard of service excellence by consistently exceeding customer expectations.
- Anticipate and proactively resolve issues to enhance the overall customer experience.
- Frequently navigate the mall, assisting guests, tenants and maintaining a visible presence.
- The Guest Services Representative will act as the “brand ambassador” for Bower Place Shopping Centre, enthusiastically promoting the Centre, its stores, programs, and services.
- Work efficiently under pressure during peak shopping hours and high-traffic times of year (like holidays), ensuring timely and effective service.

3. **Problem Solving**:

- Handle customer inquiries and complaints with professionalism and efficiency, seeking timely resolutions.
- Collaborate with relevant departments to address issues and improve overall service quality.

4. **Event Support**:

- Assist in the planning and execution of mall events, ensuring a seamless and enjoyable experience for participants.
- Coordinate with tenants for their involvement in promotional activities and events.

5. **Maintaining Appearance**:

- Ensure the concierge desk and surrounding areas are well-maintained and aesthetically pleasing.
- Present a professional image at all times.

6. **Safety and Security**:

- Participate in after hours Emergency Response Training Drills every quarter.
- Play active role in communications, evacuations, and muster point check-ins during evacuation emergencies.
- Stay vigilant to ensure the safety and security of all mall occupants.
- Report any suspicious activities or incidents to the appropriate authorities.
- Send our MIR3 notifications to communicate.

**Qualifications**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Customer-focused with a passion for service excellence.
- Ability to multitask in a fast-paced environment.
- Knowledge of the mall layout, sto

  • Hotel Guest Service Representative

    3 days ago

    Red Deer, Alberta, Canada Super 8 Motels Full time

    We are seeking a skilled and customer-focused Hotel Guest Service Representative to join our team at Super 8 Motels.About the RoleThis is a permanent full-time position with a salary range of approximately $40,000 - $60,000 per year, depending on experience. As a Hotel Guest Service Representative, you will be responsible for providing exceptional customer...

  • Hotel Guest Services Representative

    13 hours ago

    Red Deer, Alberta, Canada Super 8 Motels Full time

    Job Description:We are seeking a highly organized and customer-focused Hotel Guest Services Representative to join our team at Super 8 Motels. This is a permanent, full-time position with a salary of approximately $35,000 per year.Key Responsibilities:Registration and Room Assignment: Welcome arriving guests, assign rooms, and ensure a seamless check-in...

  • Guest Services Representative

    2 months ago

    Red Deer County, Canada Microtel Inn & Suites Red Deer Full time

    **Guest Services Representative** First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Summary of Responsibilities**: - Greet, check-in, respond to requests and settle accounts while providing exceptional...

  • Hotel Guest Service Representative

    2 days ago

    Red Deer, Alberta, Canada Super 8 Motels Full time

    Company OverviewAt Super 8 Motels, we strive to provide exceptional customer service and ensure a comfortable stay for our guests. Our team members are the face of our brand, and we seek individuals who can deliver outstanding hospitality.SalaryThe estimated annual salary for this role is approximately $45,000 - $55,000, depending on location and...

  • Guest Services Representative

    5 months ago

    Red Deer, Canada QuadReal Full time

    About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity...

  • Guest Services Supervisor

    2 months ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating, and development company based in Vancouver, British Columbia, managing assets totaling $73.8 billion. Originally founded in Canada, QuadReal has expanded its investment capabilities into both public and private markets, aiming to generate strong investment...

  • Guest Services Supervisor

    1 month ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating, and development company based in Vancouver, British Columbia, managing assets totaling $73.8 billion. Originally founded in Canada, QuadReal has expanded its investment capabilities into both public and private markets, aiming to generate strong investment...

  • Guest Services Supervisor

    5 months ago

    Red Deer, Canada QuadReal Full time

    **About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...

  • Guest Services Supervisor

    2 months ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Guest Services Supervisor

    2 months ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Guest Services Supervisor

    2 months ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Guest Services Supervisor

    2 months ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Guest Services Supervisor

    4 weeks ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Guest Services Supervisor

    1 month ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Guest Services Supervisor

    1 month ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Guest Services Supervisor

    5 months ago

    Red Deer, Canada QuadReal Full time

    About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity...

  • Guest Services Supervisor

    5 days ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment and development company headquartered in Vancouver, British Columbia. The company's assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Hotel Guest Services Representative

    6 days ago

    Red Deer, Alberta, Canada Super 8 Motels Full time

    As a Front Desk Clerk, you will be responsible for providing excellent customer service to our guests. This includes registering arriving guests, assigning rooms, and processing their departures. You will also be responsible for taking, canceling, and changing room reservations, as well as providing information about hotel facilities and services....

  • Guest Services Ambassador

    1 month ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company that prioritizes delivering strong investment returns while creating sustainable environments that bring value to the people and communities it serves.At Bower Place, we strive to provide an exceptional shopping experience for our...

  • Guest Services Ambassador

    1 month ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company that prioritizes delivering strong investment returns while creating sustainable environments that bring value to the people and communities it serves.At Bower Place, we strive to provide an exceptional shopping experience for our...