Guest Experience Lead

7 months ago

Red Deer, Canada Lululemon Full time

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities of the Job
- Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
- Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
- Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
- Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
- Open and close the store in accordance with the opening and closing procedures.
- Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
- Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
- Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
- Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements

Eligibility
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability
- The work schedule can vary based on store needs
- Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
- In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience
- 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
- Some experience in leading, mentoring, or delegating with others

Job Assets (i.e., nice to have; not required)
- Education: High school diploma/GED/equivalent, or above
- Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
- For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
- Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
- Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
- Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
- Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
- Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context (e.g., environment, interactions, physical)
- Work involves moving through the store with bright lights and loud music
- Work is acco

  • Guest Services Supervisor

    6 months ago

    Red Deer, Canada QuadReal Full time

    **About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...

  • Guest Services Supervisor

    7 months ago

    Red Deer, Canada QuadReal Full time

    About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity...

  • Customer Experience Ambassador

    1 month ago

    Red Deer, Alberta, Canada QuadReal Full time

    About QuadReal Property GroupWe are a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Our assets under management total $73.8 billion.From our foundation in Canada as a full-service real estate operating company, we have expanded our capabilities to invest in equity and debt in both the public...

  • Guest Service Agent

    3 months ago

    Red Deer, Canada Comfort Inn & Suites Red Deer Full time

    **Job Overview** **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Handle guest inquiries and provide accurate information about the hotel's services and amenities - Assist guests with reservations and booking arrangements - Manage phone calls and reservations using the hotel's...

  • Guest Services Representative

    7 months ago

    Red Deer, Canada QuadReal Full time

    **About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...

  • Guest Services Representative

    7 months ago

    Red Deer, Canada QuadReal Full time

    About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity...

  • Dining Experience Leader

    3 months ago

    Red Deer, Alberta, Canada beBee Professionals Full time $35,000 - $45,000

    Restaurant Supervisor **About the Role** We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional service for our guests at beBee Professionals in Red Deer, Canada. **Key Responsibilities:** * Supervise restaurant staff to maintain high levels of customer service and a welcoming atmosphere * Assist in...

  • Guest Services Agent

    6 months ago

    Red Deer, Canada Quality Inn and Conference Centre Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 44 hours per week - Education: Secondary (high) school graduation certificate - Experience: Experience an asset - or equivalent experience **Work setting**: - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take,...

  • Guest Services Representative

    4 months ago

    Red Deer County, Canada Microtel Inn & Suites Red Deer Full time

    **Guest Services Representative** First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Summary of Responsibilities**: - Greet, check-in, respond to requests and settle accounts while providing exceptional...

  • Product Operations Lead

    7 months ago

    Red Deer, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Food and Beverage Lead

    7 hours ago

    Red Deer, Alberta, Canada Pursuit Collection Full time

    Join Us at the Prince of Wales HotelIn this role, you'll be responsible for overseeing the daily operations of our hotel's food and beverage department. As a Food and Beverage Lead, you will guide and motivate your team to deliver exceptional guest service and ensure every guest has an unforgettable experience.About the JobThe starting salary for this...

  • Customer Experience Ambassador

    4 weeks ago

    Red Deer, Alberta, Canada QuadReal Full time

    Experience a career that combines sales, service, and event planning at Bower Place Shopping Centre. As a valued member of our team, you will be the face of our shopping mall, creating a welcoming environment for guests and tenants alike.About UsQuadReal Property Group is a global real estate investment company with over $73.8 billion in assets under...

  • Dining Experience Host

    3 weeks ago

    Red Deer, Alberta, Canada Headquarters Restaurant & Bar Full time

    Job SummaryWe are seeking a highly skilled Dining Experience Host to join our team at Headquarters Restaurant & Bar. As a key member of our front-of-house staff, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.

  • Coordinator, Ymca Experience

    3 months ago

    Red Deer, Canada YMCA OF NORTHERN ALBERTA Full time

    The YMCA of Northern Alberta is looking for an Experience Coordinator to act as a first impression of the Y and ensure all guests and members have a positive experience while visiting our Centres. This position requires a flexible schedule working evenings, weekends and holidays. **Schedule**: **Tuesday to Saturday between 8am and 9:15pn** **Sunday: Casual...

  • Guest Services Representative

    6 months ago

    Red Deer, Canada QuadReal Full time

    **About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...

  • Associate, Ymca Experience

    3 months ago

    Red Deer, Canada YMCA OF NORTHERN ALBERTA Full time

    **Hourly Wage: $15.75** **We are hiring multiple positions with the following shifts**: - Tuesdays between 12:45pm and 9:15pm - Wednesdays: 1:00pm-6pm - Thursdays: 2:30-6:15pm - Saturday: 8:30am-1:30pm - Sundays: 8:30am-1:30pm **Our Culture** Our mission and core values are brought to life by our culture at the YMCA. We strive to live our cause of...

  • Customer Experience Associate

    7 months ago

    Red Deer, Canada CBI Health Full time

    **Customer Experience Associate (Clinic Experience Associate) - Red Deer Hospital Side** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of...

  • Customer Experience Associate

    6 months ago

    Red Deer, Canada CBI Health Full time

    **Customer Experience Associate (Clinic Experience Associate) - Red Deer Hospital Side** **Part Time Role** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team...

  • Clinic Experience Associate

    6 months ago

    Red Deer, Canada CBI Health Full time

    **Clinic Experience Associate - Red Deer, Hospital Side** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists,...

  • Residence Life Lead Attendant

    6 months ago

    Red Deer, Canada Red Deer Polytechnic Full time

    **Please see Special Instructions for more details.**: **Posting Details**: Position Information **Position Title** - Residence Life Lead Attendant**Position Summary** - Are you looking to contribute to the student experience on campus? We are looking for a permanent full-time position working with the RDP Residence team. - The **Residence Life Lead...