Business Support Specialist
2 weeks ago
chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.
- Direct Relationships:
- Team Leader, Commercial Relations-
- Manager, Commercial Relations- Position Responsibilities:
- Manage and improve 407 ETR’s relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.-
- Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.-
- Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.-
- Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer- experience.-
- Perform other duties as assigned.- Qualifications:
- Post-secondary education in Business / Marketing / Communications preferred.-
- 2+ years of experience in managing business customer relationships.-
- Strong English communication skills (both written & verbal) as well as good presentation skills.Strong analytical skills and ability to take initiative to resolve business customer’s accounts and issues.-
- Experience working with customers in large fleet, trucking, trailer and construction industries is an asset.-
- Excellent organizational skills as well as the ability to prioritize to meet goals and expectations.-
- Flexible and adaptable in meeting both the customers’ and business needs.-
- Ability to work well in a fast-paced team environment.-
- Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, PeopleSoft and Maestro.-
- Basic accounting knowledge is an asset.
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Business Support Specialist
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Woodbridge, Canada 407 ETR Full timePosition Summary: Direct Relationships: - Team Leader, Commercial Relations - Manager, Commercial Relations Position Responsibilities: - Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call - Be comfortable working in a fast-paced,...
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Business Support Specialist
1 week ago
Woodbridge, Canada 407 ETR Full timePosition Summary:- Direct Relationships:- Team Leader, Commercial Relations- - Manager, Commercial Relations- Duties and Responsibilities: Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call.- - Be comfortable working in a fast-paced,...
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Woodbridge, Canada 407 ETR Full timePosition Summary: - chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience. - Direct Relationships: - Team Leader, Commercial Relations- - Manager, Commercial Relations- Position Responsibilities: - Manage and improve 407 ETR’s relationship with small and...
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