Front Desk Agent

2 weeks ago


Sherbrooke, Canada Quality inn Sherbrooke Full time

Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements**:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Fluent in French and English
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills

Type d'emploi : Temps plein, Temps partiel

Rémunération : 16,00$ à 20,00$ par heure

Horaire:

- 8 Heures
- Du Lundi au Vendredi
- Fins de semaine au besoin
- Quart de jour
- Quart de nuit
- Quart de soir

Expérience:

- customer service: 1 an (Obligatoire)

Langue:

- French and English (Obligatoire)

Lieu du poste : En présentiel


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