Manager, Applications

4 months ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Manager, Applications

**Status**:Permanent Full Time

**Department**:Integrated Digital Applications

**Base Rate**:$106,450.00 - $159,650.00 (salary band placement to commensurate with experience)

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team

**Position Overview**

Do you want to make a difference in your community by impacting the lives of employees, patients and families? Work in a complex, innovative and challenging work environment that strives for excellence? Challenge the status quo by modernizing healthcare? Enjoy a competitive compensation package that includes a defined contribution pension and great benefits? Then Trillium Health Partners is the place for you

**Key Responsibilities**:

- Responsible for recruitment, hiring, performance management, and ongoing leadership of approximately 8-10 staff
- Requires the ability to see the 'big picture' and able to implement strategies that align tasks, people, and requirements for success in meeting the department goals
- Complete regular thorough patching and testing of impacted systems
- Ensuring daily operations are being monitored and executed according to defined SLA’s
- Reporting of monthly key performance indicators,
- Liaising with staff and leadership within Information Services, Clinical Systems and Informatics, and across the Hospital
- Developing and managing key relationships internally and externally
- Staying current with industry and technologies
- Participating in, as a Senior Member, THP’s IS Change Advisory Board
- Integrating with other teams to ensure a totally integrated ideal patient experience is attained
- Identify areas of risk and provide solutions to remediate
- Maintain and report monthly on operating budget for the Applications department
- Participate in manager on-call rotation for enabling services, representing I.S.

**Competencies**:

- Demonstrates integrity, humility, maturity, empathy, and a positive attitude
- Takes ownership, accountability, and responsibility for his/her actions with a customer-service first attitude
- Embraces the organization’s vision and values through his/her actions
- Maintains a manner of leadership, influence, and flexibility that diffuses pressure and promotes a team atmosphere
- Leads others by example to meet common goals
- Expects the best from themselves and others: supports this expectation by setting high standards of excellence, leading by example, clarifying roles and responsibilities, providing clear directions and priorities, monitoring achievement, providing constructive feedback, and celebrating progress and achievement
- Actively contributes to change and leads others in change by collaboratively setting priorities, determining methods and procedures, and implementing continuous improvement strategies
- Helps to improve the skills and capabilities of others and fosters their long-term learning and development through coaching and mentoring
- Accepts responsibility for one's own performance/actions
- Organizes, coordinates, and manages resources and time to achieve key goals and objectives
- Demonstrates a pattern of self-development and a drive to learn by engaging in formal and informal learning to develop knowledge and technical skills
- Shows a genuine willingness to help others and to share his/her knowledge and experience
- Works collaboratively with others to meet goals
- Gets buy-in on stakeholders by developing and maintaining strong relationships with internal and external partners
- Effective interpersonal and negotiations skills including outstanding written and verbal communications skills
- Demonstrates critical thinking skills
- Seeks additional help, opinions, and knowledge (e.g., best practices) from external sources and thought partners
- Seeks out, considers, and integrates the appropriate data, ideas, and experiences to make decisions and solve problems
- Experience making presentations to stakeholders with an ability to communicate technical details in easy to understand non-technical terms

**Qualifications & Skills**:

- Undergraduate degree combined with 10 years of related IT work experience
- Minimum of 5 years of experience in managing local and remote teams, full time staff, contractors and vendors
- Experience in working with and testing large EMR systems such as Epic
- Solid un

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