Application Support Specialist

1 week ago

Mississauga, Canada Open Systems Technologies Full time

We are looking for someone with technology support knowledge and experience (production management, ITIL, SQL, Unix + Windows, markets banking/finance).Its a 3 days Hybrid contract role in Mississauga. If you have the relevant skills please share your updated resume with contact details.


Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Client Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.

• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

• Start of day checks, continuous monitoring, and regional handover.

• Develop and maintain technical support documentation.

• Identifies ways to maximize the potential of the applications used

• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

• Ensures that storage and archiving procedures are in place and functioning correctly

• Formulates and defines scope and objectives for complex application enhancements and problem resolution

• Reviews and develops application contingency planning to ensure availability to users.

• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

• Participate in application releases, from development, testing and deployment into production.

• Engages in post implementation analysis to ensure successful system design and functionality.

• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

• Ensures essential procedures are followed and helps to define operating standards and processes.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors.

• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

• Acts as advisor or coach to new or lower level analysts.

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

• Performs other duties and functions as assigned.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.


Qualifications:

• 5-8 years’ experience in an Application Support role.

• Experience installing, configuring or supporting business applications.

• Experience with some programming languages and willingness/ability to learn.

• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

• Demonstrated analytical skills

• Issue tracking and reporting using tools

• Knowledge/ experience of problem Management Tools.

• Good all-round technical skills

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders.



Education:

• Bachelor’s/University degree or equivalent experience

  • Technical Applications Support Specialist

    1 month ago

    Mississauga, Ontario, Canada Citigroup Inc. Full time

    Citigroup Inc. is seeking a highly skilled Technical Applications Support Specialist to join our team. This role will provide technical and business support for users of Citi Applications, utilizing good understanding of apps support procedures and concepts.The ideal candidate will have experience in supporting advanced cloud-based infrastructure, with...

  • IT Application Support Specialist

    7 days ago

    Mississauga, Ontario, Canada Dexian Full time

    About the RoleWe are seeking a highly skilled IT Application Support Specialist to join our team in Mississauga, ON.This is a 12-month contract with possible extension, offering an estimated salary of $90,000 - $110,000 per year, depending on experience.Job OverviewThe successful candidate will ensure application stability, functionality, and efficiency...

  • IT Operations Specialist

    5 days ago

    Mississauga, Ontario, Canada Open Systems Technologies Full time

    We are seeking a skilled IT Operations Specialist to join our Application Support team at Open Systems Technologies in Mississauga. As an Application Support Specialist, you will play a crucial role in providing technical and business support for users of Client Applications.Key Responsibilities:Provide quick resolutions to application issues and drive...

  • Community Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Prokare Support Services Inc Full time

    Job DescriptionWe are seeking a highly motivated and compassionate Community Support Specialist to join our team at Prokare Support Services Inc. This role is perfect for individuals who want to make a positive impact in the lives of clients and their families.

  • Application Specialist

    6 months ago

    Mississauga, Canada Proax Technologies Full time

    **Application Specialist** **GENERAL DESCRIPTION** The Application Specialist works within our technical team to provide technical support to existing and potential customers. They will work closely with all members of the technical team across Proax along with the inside and outside sales team. The Application Specialist will work with the Technical...

  • Technical Application Support Specialist

    1 week ago

    Mississauga, Ontario, Canada Open Systems Technologies Full time

    We are seeking a highly skilled and experienced Application Support Specialist to join our team at Open Systems Technologies. In this role, you will be responsible for providing technical support and assistance to users of various client applications.Responsibilities:Provide timely and effective resolutions to application issues, ensuring stability,...

  • Application Specialist

    2 months ago

    Mississauga, Canada Epsilon Solutions Ltd Full time

    **Application Specialist: Senior** **Experience**: - Application Specialist: 8 years (preferred) - Application Owners: 8 years (preferred) - server issues: 8 years (preferred) - North Bound Interface: 8 years (preferred) - NTI: 8 years (preferred) - Help desk: 8 years (preferred) - OPS: 8 years (preferred) - Application SME: 8 years (preferred) Work...

  • Application Support Specialist

    1 week ago

    Mississauga, Canada Open Systems Technologies Full time

    We are looking for someone with technology support knowledge and experience (production management, ITIL, SQL, Unix + Windows, markets banking/finance).Its a 3 days Hybrid contract role in Mississauga. If you have the relevant skills please share your updated resume with contact details.Responsibilities:• The Application Support Senior Analyst provides...

  • Application Support Specialist

    1 week ago

    Mississauga, Canada Open Systems Technologies Full time

    We are looking for someone with technology support knowledge and experience (production management, ITIL, SQL, Unix + Windows, markets banking/finance).Its a 3 days Hybrid contract role in Mississauga. If you have the relevant skills please share your updated resume with contact details.Responsibilities:• The Application Support Senior Analyst provides...

  • Healthcare Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Prokare Support Services Inc Full time

    Job SummaryWe are seeking a detail-oriented and compassionate Healthcare Support Specialist to join our team at Prokare Support Services Inc.Key Responsibilities:Provide high-quality patient care by assisting with daily living activities, such as bathing, dressing, and grooming.Assist patients with meal preparation and feeding, ensuring their dietary needs...

  • Technical Application Specialist

    2 days ago

    Mississauga, Ontario, Canada Open Systems Technologies Full time

    We are seeking a highly skilled and experienced Technical Application Specialist to join our team at Open Systems Technologies. As a key member of our IT infrastructure support team, you will play a critical role in ensuring the stability, efficiency, and effectiveness of our application systems.Key Responsibilities:Provide technical and business support for...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Ontario Inc Full time

    About Ontario IncWe are a leading consulting firm dedicated to delivering exceptional services to our clients. Our team of experts works tirelessly to ensure that our clients receive the best possible support and solutions to their technical challenges.Compensation PackageThe estimated annual salary for this position is $50,000-$60,000 based on industry...

  • Application Support Technology Analyst

    3 weeks ago

    Mississauga, Ontario, Canada 08763 Citi Canada Technology Services ULC Full time

    Job OverviewCiti's Fixed Income Trade Capture Support Team seeks a seasoned Application Support professional to join our dynamic team as a Critical Infrastructure Specialist. As a key member of our Production Management group, you will play a pivotal role in delivering world-class client service and experience by applying engineering, innovation, learning,...

  • Application Support Specialist

    7 days ago

    Mississauga, ON, Canada Open Systems Technologies Full time

    We are looking for someone with technology support knowledge and experience (production management, ITIL, SQL, Unix + Windows, markets banking/finance).Its a 3 days Hybrid contract role in Mississauga. If you have the relevant skills please share your updated resume with contact details. Responsibilities: - The Application Support Senior Analyst provides...

  • Application Support Specialist

    7 days ago

    Mississauga, ON, Canada Open Systems Technologies Full time

    We are looking for someone with technology support knowledge and experience (production management, ITIL, SQL, Unix + Windows, markets banking/finance).Its a 3 days Hybrid contract role in Mississauga. If you have the relevant skills please share your updated resume with contact details. Responsibilities: - The Application Support Senior Analyst provides...

  • Application Support Specialist

    2 weeks ago

    Mississauga, Ontario, Peel region, Canada Open Systems Technologies Full time

    We are looking for someone with technology support knowledge and experience (production management, ITIL, SQL, Unix + Windows, markets banking/finance).Its a 3 days Hybrid contract role in Mississauga. If you have the relevant skills please share your updated resume with contact details.Responsibilities:• The Application Support Senior Analyst provides...

  • Applications Specialist

    6 months ago

    Mississauga, Canada Sectra Full time

    Join a tech company that’s making a difference in healthcare At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions...

  • Business Application Support Specialist

    7 days ago

    Mississauga, Ontario, Canada Dexian Full time

    Job Overview:This role requires in-depth knowledge of technology support, production management, and the financial markets.The analyst ensures application stability, functionality, and efficiency while addressing issues and driving continuous improvement.Key Responsibilities:Application Support: Provide technical and business support for applications,...

  • Customer Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Ontario Inc Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Ontario Inc. As a key member of our technical support group, you will be responsible for providing top-notch support to our customers, ensuring they receive the best possible experience with our applications and network services.About the RoleThis is a permanent...

  • Scada Application Specialist

    6 months ago

    Mississauga, Canada Rodan Energy Solutions Inc. Full time

    **Rodan Energy** continues to experience significant growth. We are seeking a highly skilled and motivated Supervisory Control and Data Acquisition specialist to enable real-time monitoring and control of our operations, ensure efficiency, safety, and compliance and is committed to enabling the clean energy transition. Our mission is Making Sustainable,...