Dispatcher - 18 Month Contract

4 weeks ago


Gravenhurst, Canada Budget Propane Corporation Full time

Budget Propane is a family-owned business that prides itself on excellent customer service and satisfaction. We have been in business for over 30 years in Muskoka, Haliburton and across central Ontario. Our main hub is in Gravenhurst, with satellite facilities across the region to serve our customers better.

**What we offer**:

- Competitive salary
- Comprehensive group benefits plan that includes health, prescription drugs, dental, vision, life insurance, AD&D insurance, long term disability insurance and an Employee Assistance Program
- Employer matched RRSP program
- Annual safety training/refreshers
- A culture committed to a safe working environment

**DUTIES**:

- Coordination of multiple bulk propane delivery trucks to be dispatched from various propane storage facilities
- Preparation of daily routes for delivery drivers
- Collaboration with Customer Service and delivery staff to meet automatic scheduled deliveries, gas orders and emergency out of gas delivery requirements
- Verification and entry of meter tickets corresponding to deliveries
- Troubleshoot and maintain onboard laptops for delivery drivers, GPS tracking and HOS app
- Coordination of replacement trucks to accommodate fleet maintenance
- Organization of delivery driver resources, forms, tech accessories, etc.
- Direct drivers to maintain essential spare parts for tank maintenance and delivery: cheater valves, caps, methanol injectors, etc.
- Maintaining supply of PPE (gloves, cleats, eyewear, etc.)
- Ensure drivers are following propane code and MTO regulations
- Collaborate with delivery drivers to respond to customer needs in a priority sequence
- Monitor and maintain truck tech - fleet cameras, Geotab truck tracking, Drive app
- Monitor and handle TM alerts and fuel requests for safety and customer service
- Follow up on reports from drivers in a timely manner (including no access, OOG/OFF, tidying up accounts, compliance issues and other requests)
- Coordination of response to overfill events in collaboration with the Service Department
- Manage initial notification of management for TDG related fleet accidents
- Handling minor property damage, customers and follow through with repairs (driveway ruts, mailboxes, clothes lines, etc.)
- Other duties as required

**REQUIREMENTS**:

- Excellent oral and written communication skills
- Organized, can multitask and manage several items concurrently, with an emphasis on determining priorities and organizing activities
- Attention to detail to ensure accuracy and a high quality of work
- Basic understanding of forecasting and degree days in order to prioritize and problem solve
- 1-2 years of dispatch experience would be preferred but is not mandatory

Standard hours for this position are Monday to Friday from 8:00am to 5:00pm, however during peak heating season additional time may be required from 7:00am to 6:00pm.

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Gravenhurst, ON P1P 0C7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: One location

Expected start date: 2023-07-31



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