Service Technician, Rittal Automation Systems

2 months ago

SaintLaurent, Canada Electrical & Automation Industry Careers Full time

As a certified **Great Place to Work**®**, Rittal Limited believes that every single team member plays an important role in contributing to our success. We are passionate about creating a fun, high-performance environment where everyone can thrive.

We are the Canadian subsidiary for the world’s leading system supplier for enclosures, power distribution, climate control, IT infrastructure and software and services and are present in more than 90 percent of all sectors worldwide, from government data centres to automotive production lines, manufacturing facilities, mines, greenhouses, ships; even the Vatican library and CERN

**What we offer**
- Extended health care
- Disability insurance
- Employee Assistance Program
- DSPS RRSP matching
- Flexible, hybrid working
- Learning and development opportunities and tuition reimbursement
- Paid time off including sick days and a day off on your birthday

**Key Responsibilities**
- Support and execute troubleshooting, repairs and commissioning of Rittal AC and Rittal Automation products across Canada primarily in Quebec and Eastern Canada according to manufacturer’s instruction/specs
- Work alongside the Service Coordinator and ensure customers are responded to in a timely manner
- Develop PM programs and advise with sales team to sell Service contracts
- Assisting in spare part initiatives to ensure we carry the critical spares on our shelves
- Work closely with our approved service partners to ensure fast accurate repairs in the field
- Stay up to date with all HQ training from Germany and ensure the latest knowledge is obtained
- Work to help customers transition to Rittal Smart Service and help monitor their factories remotely
- Liaise with product management for common failure modes and improving product development and quality issues
- Assist the Service Coordinator with scheduling of work and planning PM while not performing service
- Attend the annual global Service Conference and represent Rittal Canada
- Own and drive the Service group by managing and supporting warranty, repairs and new installs both internally and via Service Partner.
- Develop and track Service related KPIs to ensure world class performance is achieved
- Work closely with the Sales department on key projects and issues
- Coordinate training sessions and organize training materials for internal and external customers / partners as needed

**What you bring**
- Apprenticeship, College or University degree / diploma in Service or Technical field preferred
- Valid Industrial Mechanic (Millwright), Refrigeration Mechanic or Air Conditioning Mechanic license is preferred
- Mechanical / AC service experience or aptitude
- Executing PM on AC and basic Automation systems
- Diagnosis of AC failures and ability to resolve error codes
- Generally assigned to days but must be willing and able to work shift work, overtime, weekends, and holidays.
- 2-5 years experience in a similar industry / field
- Strong technical aptitude and motor skills
- Basic understanding of mechanical principles
- Auto Cad experience is also preferred
- Previous experience using an SAP is beneficial
- Proficient with Office Suite of programs
- Able to speak, read, and write clearly in English and French

**Salary Range**
- $30 - $36 / hour

Our success depends on our people. We are proud to be an equal opportunity employer and celebrate the diversity of the communities where we work and live. In accordance with our Accessibility Policy, reasonable accommodations in the hiring process will be provided upon request.

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