System Support Specialist
1 month ago
**Responsibilities**:
- Coverage and Day-to-Day smooth operation of the corporate IT Response Centre (Help Desk), level 1 and 2
- Monitor and report on the effectiveness of the IT Response Centre.
- Co-Develop and maintain a USER “IT” WEB Portal.
- Key IT performance statistics and special projects as required.
- Co-Develop and schedule user IT training and act as the IT trainer when possible.
- Co-responsible for all new User setup and Administration and asset management software
- First level Active Directory support, printers set up, password resets, laptops, desktops, supporting 150 internal users.
- Understand and help administer and support our ERP system and new features.
- PC Life-cycle Management including PC Hardware and Software installation and configuration.
- First level support for corporate Cybersecurity environment including Virus and Spam monitoring.
- First level Support and Administration of our “KnowBe4” Security Awareness Training,
- First level “Voice Systems” Support, including Call-center, call recording, and CDR management.
- Co-manage Cellular Devices environment including all hardware and mobile security systems.
- Assist in Disaster Recovery planning and execution.
**Job Types**: Full-time, Permanent
**Salary**: $61,000.00-$70,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 4 years (preferred)
- Network support: 3 years (preferred)
- Azure Cloud Migration: 1 year (required)
- Avaya or Cisco Migration: 1 year (required)
- Microsoft Windows Server: 3 years (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
- CompTIA Security+ (preferred)
Work Location: In person
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