Field Service Technician

3 weeks ago

Greater Toronto Area, Canada Schubert North America LLC Full time

**Job Opportunity with an Industry Innovator**:
**FIELD SERVICE TECHNICIAN -ROBOTICS AND MECHATRONICS**

Company: Schubert Packaging Automation, Inc.

Location: Mississauga, ON

Openings: 1

Schubert keeps setting the standard for the industry through continuous innovation and focusing on flexibility, standard modules and PC control which earned Schubert an international reputation for producing high-end quality equipment.

equipment.

Key Responsibilities:

- Responsible for troubleshooting, preventive and corrective maintenance actions, installation and testing of Schubert robotic equipment at customer plant locations.
- Work on electrical systems, PC controls, PLC controls, servo drives and controls, and mechanical systems.
- Recommend technical solutions by examining customer machines, clarifying requirements with customer representatives.
- Provide phone support to customer technicians in order to facilitate the resolution of hardware/software issues.
- Increase sales opportunities by identifying untapped customer needs, product enhancements, and industry developments.
- Maximize customer satisfaction by working closely with customer contacts.
- Represent Schubert to customers in a professional manner and provide effective and professional communication.
- Training of customer operators and maintenance staff
- Escalate unresolved issues to superiors in a timely manner.
- Provide parts department with necessary information for required replacement parts.
- Must be able to travel for on-site servicing and installations; travel will be mainly within Canada, occasional travels to the head office in Germany will be necessary.
- Document service and installation actions by completing forms, reports, logs, and records.

Skills and Qualifications:

- Background in Mechatronics or Electronics
- 3 to 5 years hands-on experience in servicing or manufacturing of packaging machinery or relevant industry experience in the areas stated above; preference given to individuals with industry experience.
- Solid knowledge of robotic systems is desirable.
- Mechanical as well as electrical/electronic aptitude and experience
- Working knowledge of servo drives and control systems.
- Strong troubleshooting and problem-solving skills.
- Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical.
- Understand technical issues and ability to leverage previous technical experience to solve technical problems.
- Ability to effectively handle escalations and time critical issues; meet goals despite unexpected setbacks, obstacles, or time constraints.
- Ability to develop and maintain strong rapport with clients.
- Ability to communicate effectively both verbally and in writing.
- Able to work effectively unsupervised.
- Strong analytical, planning, and organizational skills are a must.
- Flexibility - able to quickly adapt to new situations - and creativity - able to think “outside the box.”
- Excellent command of English; knowledge of German and French will be considered an asset.
- Valid G driver’s license
- Able to commit to several months of initial training in Germany, as well as travel within North America for extended periods of time.
- Positive attitude and ability to work independently, while still acting as a team-player
- Must have a valid work permit.

Schubert Packaging Automation offers a competitive salary and benefits program.

Schubert Packaging Automation, Inc.

Pay: $77,500.00-$80,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Willingness to travel:

- 75% (required)

Work Location: On the road

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