Field Service Technician

4 weeks ago

Greater Toronto Area, Canada Weber Marking Systems of Canada Full time

_Weber Marking Systems of Canada is currently recruiting for one _**FIELD SERVICE TECHNICIAN. **_The technician will be residing in Ontario._
- Under remote supervision, the technician is responsible for delivering service, repair and installation related activities at customer sites for all products distributed or supported by the company.
- Read and review plans, specifications and other documentation to prepare for installations.
- Train customer on the set up, operation and troubleshooting of equipment, as well as provide troubleshooting of equipment and provide technical consultation and installation assistance to on-site personnel.
- Perform readiness preparation and start-up monitoring of newly installed equipment to include calibrating, configuring, testing and evaluating all assigned installations.
- Respond to service calls promptly to minimize downtime and inspect malfunctioning equipment to determine the nature and scope of the problem.
- Estimate problem resolution by material cost, supplies and labour.
- Describe symptoms, problems and causes on detailed service work order reports.
- Provide support to sales personnel when required, including equipment demonstrations on location (customer site), and in-house (Weber facility).
- Maintain and grow customer rapport. Build positive customer relationships, both on-site and by telephone support.
- Daily contact with the Dispatch Center, parts order and technical support departments.
- Overnight travel may occur as required. This includes out of province travel, out of country travel, after-hours support/ over-time.
- **REQUIRED QUALIFICATIONS**:_

College or technical/ mechanical degree (or equivalent experience). Bench repair experience on packaging/ industrial equipment & industrial controls, preferably with thermal transfer printers, labelling machines, inkjet printing systems (CIJ, TIJ, Piezo Electric).
- **KNOWLEDGE/SKILLS/ABILITIES**:_
- Must be able to work without close supervision.
- Must have an effective communication style that builds customer’s trust and satisfaction; and maintain a professional attitude and appearance at all times.
- Must have a valid driver’s license, acceptable driver’s abstract and valid passport.
- Must have a usable credit card.
- Must be fluent (written & oral) in English.
- **PHYSICAL DEMANDS AND WORK ENVIRONMENT**:_
- Must be able to lift up to 75 pounds.
- Must be able to travel by various means of transportation (vehicle, airplane, train, etc.)
- The Field Service Technician is exposed to different environments and locations in order to perform requested service, such as dust, dirt, fumes, heat, cold, noise and inclement weather.

**About Weber Marking Systems of Canada**:

- For ninety years, Weber has successfully designed, manufactured, and serviced high-performance labels and labeling systems for the industrial marketplace, reaching over 50,000 companies throughout the world._
- Our extensive product line and continuous growth provide diverse career opportunities for energetic, progressive individuals with backgrounds in fields such as marketing, engineering, software development, customer support, technical service, research and development, label press operators and more._
- You will find that Weber maintains a friendly, personal work environment that encourages high employee morale and cultivates a strong work ethic. We seek high-energy individuals who are passionate, creative, professional, and innovative to be a part of our ongoing growth and development initiatives._
- COVID-19 considerations: Weber Marking Systems of Canada has adopted social distancing and a cleaning and safety program to keep our people safe._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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