Field Service Technician

7 days ago

Greater Toronto Area, Canada TFI Canada Full time

Job Summary:


The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI.

As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment.

If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.


Job Duties:

  • Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills;
  • Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner;
  • Responding quickly and efficiently to service calls/PMs/Installs;
  • Assessing and completing repairs quickly, efficiently, and accurately;
  • Effectively handling service requests and work orders using TFI's mobile service (tablet) system;
  • Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van;
  • Training with other technicians on preventative maintenance and service procedures;
  • Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements;
  • Selling additional services and products by recognizing opportunities to upsell;
  • Responding to oncall service emergencies on select evenings and weekends;
  • Some overnight travel required (company credit card, gas card and per diem provided);
  • Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position;

Requirements:

  • Trade school diploma or college diploma required(Gas Technician 2)
  • Mechanical, electrical, or industrial maintenance License and experience a plus.
  • Ability to comprehend and communicate detailed instructions in English orally and in writing.
  • Ability to multitask and establish priorities.
  • Knowledge and ability to work on 110v up to and including 220v system and equipment.
  • Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
  • Possess a valid driver's license.
  • Able to create alternative solutions to problems.
  • Able to work well under pressure.
  • Strong attention to detail.
  • Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
  • Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
  • Any second language an asset.

Position Benefits:

  • Fulltime position.
  • A company culture that values ideas, initiatives and personal growth with a strong emphasis on rewarding positive contributors to the overall culture.
  • Excellent compensation packages including: Health & Dental benefits, Pension Plan and Competitive Wages;
  • Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States.
  • Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems.
  • Use of a company vehicle to conduct service visits.
  • TFI supplies every technician with the most up to date technology in the industry, including tablets and smartphones operating cutting edge cloudbased software.
  • TFI provides all training and tools to be successful in this position.
  • Technicians paid door to door

Job Types:
Full-time, Permanent

Hourly rate between $25.76 & $45.42 per hour depending on experience and education.

COVID-19 considerations:
TFI abides by all local health and safety regulations. Staff are provided with all necessary PPE to perform their duties' safely.

Job Types:
Full-time, Permanent

Salary:
$24.00-$45.42 per hour

Benefits:

  • Company car
  • Company events
  • Dental care
  • Paid time off
  • Relocation assistance
  • RRSP match
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday
  • On call

Supplemental pay types:

  • Overtime pay

COVID-19 considerations:
TFI abides by all local health and safety regulations and provides all PPE to perform duties safely.

Language:

- fluent English (required)

Licence/Certification:

  • Driver's License (required)
  • Gas Technician 3/2 license? (required)

Work Location:
On the road

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