User Experience

3 weeks ago

Oshawa, Canada CM2 Solutions Inc. Full time

CM2 supports Marketing and Customer Relationship Management activities at General Motors of Canada Ltd. The GM Team of CM2 is based at GM’s Canadian headquarters in Oshawa.

Headquartered in Oshawa, Ontario, General Motors of Canada employs more than 9,000 people across the country and is a recognized leader in innovation, technology, and green manufacturing. GM markets four automotive brands in Canada (Chevrolet, Buick, GMC, and Cadillac) through Canada's largest automotive dealer network.

**Overview of Position**:
This position will report into the Head of Market Research. The Market Research Team helps to drive data-based insights and acts as the Voice of the Customer for GM Canada’s Chevrolet, Buick, GMC, Cadillac, and Corporate brands.

As the UX Researcher, you will be responsible for conducting user experience and market research projects to provide insights that will shape our websites experience. The role requires a blend of creativity, analytical skills, and deep understanding of both market trends and user behaviors. You will be working closely with GM Canada’s Digital Team, providing insights from your research to guide their development of the Digital Customer Experience.

**Key Activities**:

- _User Experience Assessment_ - Conduct qualitative and quantitative user research through methods such as user interviews, surveys, usability testing, and contextual inquiries. Develop customer personas, user journey flows, and build scenario testing studies.
- _Data Analysis and Reporting:_ Analyze and interpret data to generate insights and actionable recommendations for improving user experience. Data sources may range from qualitative sources like verbatims, survey data, and other quantitative sources like syndicated studies, site and product analytics, and CRM data.
- _Survey Development and Management _- Design and deploy research surveys (both qualitative and quantitative surveys) on specialized data collection platforms. Identify research gaps, develop action plans to address missing insights and improve holistic understanding of users and experiences.

**Required Skills and Experience**:

- 2+ years’ experience conducting exploratory and/or qualitative research, with demonstratable understanding of qualitative data analysis techniques.
- Working understanding of qualitative research techniques including Design Thinking, framing questions, and building discussion guides.
- Experience in quantitative analysis, including statistical methods will be an advantage.
- Capable to plan and build research studies to address stakeholders’ objectives.
- Collaborate with different stakeholders like product managers, designers, and developers to incorporate research findings into the development process. Advocate the user’s perspective to influence the design and development process of GM websites.
- Discipline in managing multiple projects simultaneously.
- Strong presentation, communication, and problem-solving skills.
- Automotive industry experience is an asset.
- Experience in a Qualitative research function will be an advantage. Designing the Discussion Guides, conducted Focus group discussions and/or conducted in-depth interviews, and analyzed qualitative research data will be an advantage.

**Technical Skills**:

- Experience with platform like UserTesting, Decibel, HEAPs, Qualtrics, or similar platforms.
- Experience with business intelligence visualization tools will be an asset (PowerBI).
- Knowledge of NLP and AI tools will be an advantage.
- Professional courses on Qualitative Research, Ethnographies, Marketing Research, Design Thinking concepts will be an advantage.

**Education and Training**:

- Bachelor’s degree: a major in Business, Marketing, Economics, Math/Statistics, or Sociology is preferred.

We thank all applicants but will only contact those selected for interviews.

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Oshawa, ON L1J 0C5

  • User Support Technician

    5 days ago

    Oshawa, Canada Anecca Ideas Corp. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • User Support Technician

    3 months ago

    Oshawa, Canada Du'aa Consulting Inc Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • user support technician

    2 days ago

    Oshawa, Canada Anecca Ideas Corp. Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response...

  • user support technician

    5 days ago

    Oshawa, Canada Anecca Ideas Corp. Full time

    Education: Expérience: EducationBachelor's degreeTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • Technical Support Specialist

    3 days ago

    Oshawa, Ontario, Canada Anecca Ideas Corp. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Anecca Ideas Corp. as a User Support Technician. The successful candidate will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our computer systems and networks.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    2 days ago

    Oshawa, Ontario, Canada Anecca Ideas Corp. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Anecca Ideas Corp. as a User Support Technician. The successful candidate will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our computer systems and networks.Key ResponsibilitiesProvide technical...

  • Outreach Worker

    4 months ago

    Oshawa, Canada JHS Durham Full time

    The **John Howard Society of Durham Region** has an exciting opportunity for you. If you have a passion to support people with resources who require assistance with harm reduction services, an appreciation for the not-for-profit sector and would like to work for the John Howard Society of Durham Region, we encourage you to apply. **OUTREACH WORKER (Harm...

  • Computer Network Technician

    4 days ago

    Oshawa, Canada CarefreeIT Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience **Work setting**: - Help desk **Tasks**: - Maintain, troubleshoot and administer the use...

  • Business Systems Analyst

    3 weeks ago

    Oshawa, Ontario, Canada Durham College Full time

    About Durham College:Durham College is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and...

  • Quality Assurance Specialist

    1 month ago

    Oshawa, Ontario, Canada Foilcon Full time

    Important Note: This position requires full onsite presence.Key Responsibilities:Proficient in Quality Assurance methodologies and industry best practices.Experience in Manual Functional and System Integration Testing utilizing existing Test Cases/Scripts.Capable of developing Test Cases/Scripts based on defined user requirements.Responsible for logging,...

  • Quality Assurance Specialist

    1 day ago

    Oshawa, Ontario, Canada Global Pharma Tek Full time

    Job Title: Quality Assurance TesterGlobal Pharma Tek is seeking a skilled Quality Assurance Tester to join our team. As a Quality Assurance Tester, you will play a critical role in ensuring the quality of our software solutions.Job Summary:We are looking for a highly motivated and detail-oriented Quality Assurance Tester to join our team. The successful...

  • Quality Assurance Specialist

    24 hours ago

    Oshawa, Ontario, Canada Global Pharma Tek Full time

    Job Title: Quality Assurance TesterGlobal Pharma Tek is seeking a skilled Quality Assurance Tester to join our team. As a Quality Assurance Tester, you will play a critical role in ensuring the quality of our software solutions.Job Summary:We are looking for a highly motivated and detail-oriented Quality Assurance Tester to join our team. The successful...

  • Computer Network Specialist

    4 days ago

    Oshawa, Ontario, Canada CarefreeIT Full time

    {"h2": "Job Summary", "p": "At CarefreeIT, we are seeking a skilled Computer Network Technician to join our team. As a key member of our IT department, you will be responsible for maintaining, troubleshooting, and administering our local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations and peripheral...

  • Computer Network Specialist

    4 days ago

    Oshawa, Ontario, Canada CarefreeIT Full time

    {"h2": "Job Summary", "p": "At CarefreeIT, we are seeking a skilled Computer Network Technician to join our team. As a key member of our IT department, you will be responsible for maintaining, troubleshooting, and administering our local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations and peripheral...

  • Quality Assurance 6000

    4 months ago

    Oshawa, Canada Foilcon Full time

    All candidates, please note this role is fully onsiteResponsibilities: Familiar with Quality Assurance Methodologies and Best Practices. Experience with Manual Functional and SIT Testing using existing Test Cases/Scripts. Is able to create Test Cases/Scripts from predefined user Requirements. Must be able to Open, Document...

  • Business Systems Analyst

    4 weeks ago

    Oshawa, Canada Durham College Full time

    About Durham College:Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and...

  • Lead Service Design Strategist

    1 month ago

    Oshawa, Ontario, Canada Ministry of Public and Business Service Delivery and Procurement (MSPEA) Full time

    Senior Consultant for Service InnovationThe Ministry of Public and Business Service Delivery and Procurement is committed to establishing a premier digital government. We believe that innovative, future-ready technology is essential for delivering exceptional, user-focused services to the residents and businesses we serve.Role Overview:In this position, you...

  • Lead Service Design Strategist

    1 month ago

    Oshawa, Ontario, Canada Ministry of Public and Business Service Delivery and Procurement (MSPEA) Full time

    Senior Consultant for Service InnovationThe Ministry of Public and Business Service Delivery and Procurement is dedicated to creating a premier digital government. By leveraging innovative and future-ready technologies, we aim to deliver exceptional, user-centered services to the citizens and businesses we serve.Role Overview:In this position, you will have...

  • Business Systems Analyst

    4 weeks ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the...

  • Quality Assurance Specialist

    1 month ago

    Oshawa, Ontario, Canada Foilcon Full time

    Attention Candidates: This position requires full onsite presence.Key Responsibilities:Proficient in Quality Assurance methodologies and industry best practices.Experience in Manual Functional and System Integration Testing utilizing existing Test Cases/Scripts.Capable of developing Test Cases/Scripts based on defined user requirements.Responsible for...