Bilingual Customer Service Agent

3 weeks ago

Vancouver, Canada Rove Concepts Full time

**Please note - this is an in office position at our new office located in False Creek.**

Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 12+ years, Rove Concepts has built trust with clients through delivering quality products and outstanding service to doorsteps throughout North America. With a strong online presence and a commitment to timeless design, we strive to create inspiring spaces for our customers. Our growth has led us to occupy three showrooms across North America, with one opening soon in Melrose and another in New York. We continue to expand our showroom spaces to provide exceptional customer experiences.

**Scheduled working hours will accommodate 8:30 am - 5:00 pm PST.**

**What you will be doing**:

- Providing excellent customer service clearly answering customers’ questions and providing accurate information and suitable solutions.
- Collaborating with the client care team members as well as the sales team on individual files to find the best solutions for the customers.
- Demonstrating conflict resolution and interpersonal skills in order to help deescalate customer issues while being empathetic in tone.
- Maximizing sales during key periods (aka. Black Friday).
- Dedicating your time to customer success; you will aim to always go above and beyond, and you won’t stop until you’ve found a great solution for our customers.
- Ensuring customers have a quick response time by staying on top of your assigned tickets, with same-day ticket review.

**What you need to succeed**:

- Extensive experience providing exceptional customer service in a contact center, retail or service environment.
- Motivated to meet personal and team sales goals
- Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
- Proficiency with technology paired with excellent typing skills.
- Have strong reading, writing and communication skills.
- Have proficiency in speaking Mandarin at a professional level.
- Care deeply about people support and enjoy having genuine human conversations.
- You are able to analyze data, utilize problem-solving skills, and recommend solutions
- Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
- Call center experience is an asset

**What we're offering**:

- Rocketing growth - yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
- Casual and open work environment
- Competitive salary and benefits package with 3 weeks’ vacation to start
- Working together with seasoned and driven entrepreneurs and entrepreneurial talent who truly strive to make a difference
- Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team

**Benefits**:

- Extended health care
- Vacation & paid time off
- Vision care
- Dental care
- Smart / Casual dress
- Job Types: Full-time, Permanent

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