Dei Operations Lead

3 weeks ago

Ontario, Canada ServiceTitan Full time

Ready to be a Titan?

In the Diversity, Equity, Inclusion Operations Lead role, you will oversee the operations for the DEI Team and lead project/program management of key strategic DEI initiatives with a primary focus on DEI 360, a program designed to layer diversity, equity, and inclusion into our ways of working as a company.

The DEI Operations Lead will work closely with the Head of Global Diversity, Equity & Inclusion, to innovate new approaches and build upon current processes by partnering across the company with a primary focus on supporting the strategic planning and execution of Global DEI initiatives, budget management, project management, vendor management, coordination, communications, and administration, in order to advance the company’s DEI mission and goals.

Desired Outcomes:
- Executives will use DEI dashboards and other DEI support resources on a regular cadence to drive positive progress with regard to inclusion, representation, and mobility within our organization and their team.- Business teams will layer DEI into their core ways of working and feel supported and empowered to do this through strong partnership, goal-setting, and strong project management support.- Our HRBP Team acts as a force multiplier for DEI work. They are educated on DEI, Have strong resources to leverage in their work, and great data at their fingertips, and communications support so they can help scale DEI across the organization.- The DEI team operates with a high degree of operational excellence including strong strategy documentation, project management, tools, dashboards, and other operational practices that drive impact.

What you'll do:
- Support DEI 360 program, and act as a project manager for a range of business-led initiatives including but not limited to: Inclusive Sales, Inclusive Marketing, Inclusive Tech, and Product- Plan and implement projects including: defining project scope, goals, and deliverables; creating schedule and project timelines; tracking deliverables; monitoring and reporting on project progress and evaluating and assessing results- Partner with DEI and the broader People organization to develop design and implement internal DEI organizational mechanisms including metrics, KPIs, toolkits, templates, databases, etc.- Lead the development of best practice templates, policies, and processes to support programming- Work closely with the Analytics Team, Talent Management, Talent Acquisition, and HRBP Team to translate departmental DEI Dashboards and other metrics into meaningful action planning- Wear multiple hats for the DEI Team as we scale programming across ServiceTitan

What you'll need- Have 2+ years of experience working in the DEI space or in an analytics or program management role within the people space- Experience delivering pivotal initiatives across a global organization- Experience building strong project management to support the rollout of global programs, campaigns, or initiatives- Proven ability in developing and implementing programs that touch upon a wide variety of corporate functions, including but not limited to Talent Acquisition, Learning & Development, and Communications- Strong organizational, program management, and analytical skills- Proven experience analyzing data, identifying trends, and using insights and storytelling to build targeted initiatives and programs- Ability to develop and communicate an overall strategic vision as well as the ability to put the plan into operation- Strong tools, systems, and data acumen- Strong writing and presentation-building skills

Leadership Skills:
- Demonstrates strong judgment and keeps corporate responsibility front of mind- Experience working within a diversity and inclusion function or experience working on initiatives related to the advancement of diversity, equity, and inclusion- Ability to see around corners and anticipate the needs of leaders in the business- Highly collaborative team player who employees curiosity and can build trust with key stakeholders- Work independently and act as a driver of programs and initiatives in a fast-paced environment, and comfortable with ambiguity- Ability to work collaboratively and cross-functionally across global borders- Ability to be an innovative and creative thinker- Strong role model

Desired Technical Skills: Google Suite, Google Analytics, Presentations, Project Management, Workday, Visier, Writing, Creative, Budget Management.

Be Human With Us:
- What We Offer- When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nomina

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