Lead, Customer Experience

2 weeks ago

Ontario, Canada Ontario Health Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

- Fully paid medical, dental and vision coverage from your first day
- Health care spending account
- Premium defined benefit pension plan
- 3 personal days and 2 float days annually
- Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
- Career development opportunities
- A collaborative values-based team culture
- Wellness programs
- A hybrid working model
- Participation in

Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Lead will support the manager in championing the portfolio's vision to define OH’s Customer Experience Strategy, ensuring a seamless and consistent experience at each touchpoint, creating a better, more connected health care system.

This role will lead a coordinated and collaborative approach to an inclusive and diverse engagement, that asks the right questions at the right time to capture data that informs and supports the development of high-quality health care products, processes, and services to optimize the health and health experiences of the people we serve.

The lead contributes to and promotion of Digital-First Standards, processes and uses toolkits, CX policies, standards and guidelines to enable the design process in the pursuit of building amazing products and experiences aligned to the Ontario Health brand that will mitigate barriers to health care accessibility.

The Lead supports advancing the Customer Experience program by developing new processes and techniques to identify and communicate the impact of customer insights through the use of feedback such as voice of customer and data with product development, user integration design, and customer management teams. This role is a customer-centric relationship builder who will be a key contributor to the influence of product design and delivery roadmaps to enhance the customer experience journey. Assignments may include leading a single large-scale complex project or multiple smaller to medium-scale project initiatives within Customer Experience Division. The Lead may act on the Manager’s or Senior Lead’s behalf in their absence and may be responsible for day-to-day work allocation but is not accountable for the work of the team members.

Here is what you will be doing:
- Leads the creation of customer journey mapping, bringing together multiple data sources and stakeholders to create key current state journeys that identify pain points, gaps, and opportunities for improvement to build on the Customer Experience Strategy.- Present findings and insights to all levels of the organization, building strong, trust-based business relationships with leaders and others throughout the organization and leading efforts to continuously drive change and make recommendations for an integrated user experience across products or services.- Reviews feedback loops during each stage of the customer journey to ascertain customer satisfaction and ability to meet customer needs by creating strategies that enable all digital product and service teams to build and support an improved and consistent experience for customers. Works with product owners to inform their roadmaps with the customer journey at the centre.- Provides expertise in developing and/or executing “big picture” strategic plans.- Leads qualitative and quantitative research that measures the full customer experience journey and reports findings and recommend changes to the Customer Experience framework.- Builds strong relationships with employees and occasionally provides leadership or guidance to others on the team.-
- Creates improvement process opportunities and works with the Manager on executing solutions.- Identifies and manages risks and issues related to operational deliverables and project completion, including the identification of options for resolution and recommended course of action.- Leads initiatives intended to improve and unify customer experience for digital and virtual health products and services that enable the Ontario Health brand and deliver on the mandate to better connect and coordinate the health system in an effort to improve population health and patient outcomes.- Leads the promotion of digital-first standards, processes, and toolkits to enable the design process in the pursuit of building products and experiences aligned to the Ontario Health brand that

  • Bilingual Customer Experience Specialist

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Customer Experience Specialist

    Found in: Whatjobs CA C2 - 2 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Customer Experience Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Customer Experience Specialist

    Found in: Appcast CA A2 P - 2 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Account Manager/Manager of Customer Experience

    Found in: Jooble CA O C2 - 1 week ago

    Ontario, Canada Amazon Full time

    New Account Manager (French), Belgium Marketplace Job ID: 2582439 | Amazon Corporate Services Belgium SRL - O42 Fluency in French and English. · Bachelor’s Degree in Economics, Engineering or related degree required. Post-graduate education is recommended. · 1-3 years of working experience in management consulting, product management or sales...

  • Customer Success Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada HuntsBot Full time

    Customer Success Specialist / Customer Experience Specialist Customer Support Contract North America Only 1 days ago Description Communicate: Directly communicate with Ground News readers to answer questions regarding all of the Ground News product suite (web, mobile app, extension, newsletters) in a thorough, thoughtful, and brand-aligned manner....

  • Customer Care Lead

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada Bwalk Full time

    Posted Wednesday, January 10, 2024 at 5:00 a.m. Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our...

  • Lead Matcher

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada Recooty Full time

    Lead Matcher / Customer Success @ Design Match [REMOTE] 20 Sep 2023 Job Overview: This position is for citizens and residents eligible to work in Canada. At Design Match, we are on a mission to facilitate the perfect matches between startups and top-notch professionals in the design, development, and project management spheres. As a Lead Matcher /...

  • Customer Experience Associate Jobs in Oakville, ON | Scotiabank

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada Scotiabank Full time

    Description: We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Job Responsibilities: Acting as a lobby leader; ensuring customers are appropriately...

  • Team Lead

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada Roots Full time

    Sherway Gardens - Store 130, 25 The West Mall, Unit 3000, Etobicoke, Ontario, Canada Req #264 Thursday, March 14, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team...

  • Lead Online

    Found in: Jooble CA O C2 - 1 week ago

    Ontario, Canada EMCO Corporation Full time

    With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to...

  • Maintenance Lead

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada Itvjob Full time

    The Maintenance Lead role is critical to the development of our factories to World Class, which means zero defects, zero waste and zero losses. The Maintenance Lead role will focus on elimination of breakdowns and maintenance of basic conditions through use of Focused Improvement and Quality improvement methods including implementation of countermeasures...

  • Senior Lead, Websites and Digital

    Found in: Jooble CA O C2 - 1 week ago

    Ontario, Canada Concentrix Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Concentrix Principal - Transformation Lead in Madison , Wisconsin Principal - Transformation Lead Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. Concentrix Catalyst is...

  • Operations & Guest Experience Coordinator

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for an Operations & Guest Experience Coordinator for a 12-month contract located in Scarborough. This is an excellent opportunity for an Operations & Guest Experience Coordinator with a financial services background. As an Operations & Guest Experience Coordinator your duties will include but not be...

  • Customer Onboarding Manager

    4 days ago

    Ontario, Canada American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Main Purpose: *Travel...

  • Customer Quality Assurance Engineer

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada Umicore Belgium Full time

    Canada - Loyalist Umicore Battery Materials Quality Posted on 09-04-2024 About Umicore Reducing harmful vehicle emissions. Powering the cars of the future. Giving new life to used metals. We are the leading circular materials technology company fulfilling its mission to create materials for a better life. With ambitions like this, imagine what you...

  • Configuration Management Technical Lead

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada Iovate Health Sciences International Inc. Full time

    Workday Adaptive Planning Optimization Lead and Developer Iovate is a dynamic, leading-edge nutrition company that delivers some of the highest quality, most innovative and effective active nutrition and weight management products in the world. Each of our Brands are committed to biology, science, and their own culture to assist customers in reaching their...

  • Manager, Customer Supply Chain

    Found in: Jooble CA O C2 - 3 days ago

    Ontario, Canada Kraft Heinz Company Full time

    Manager, Customer Supply Chain page is loaded Manager, Customer Supply Chain Apply locations Don Mills, ON time type Full time posted on Posted 6 Days Ago job requisition id R-81574 Job Description The Role The Customer Excellence Manager is responsible for working cross-functionally with internal teams to make sure our customers’ orders are filled...

  • Customer Care Coordinator

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada TalentSphere Staffing Solutions Full time

    Customer Care Coordinator – High-Rise Residential Construction Location: North York, Ontario Compensation: $70K-$80K plus package Job Overview: We are looking for an experienced Customer Care Coordinator to join our customer service department in North York, specializing in high-rise residential construction. The ideal candidate will have a strong...

  • Shift Lead

    Found in: Jooble CA O C2 - 2 weeks ago

    Ontario, Canada Roots Full time

    Kings Crossing - Store 273, 101 Dalton Avenue, Kingston, Ontario, Canada Req #1752 Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. The Team Lead links the leadership team and the...