Housing Business Operations Lead

3 weeks ago

Ontario, Canada Via Transportation, Inc. Full time

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As an Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.
What You’ll Do:
Take ownership for all things operations within your region; accountability is your middle name
Manage a local team towards our ambitious goals of operational excellence and providing an unbelievable customer experience across the region
Oversee operations in person 3-5 days a week; the business needs may dictate a need for early mornings or evenings at times
End to end problem solving. You’ll intuitively identify operational gaps, propose solutions, implement fixes, and monitor results
Analyze data to create business insights to inform new business practices and policies to improve KPIs and financial results
Exercise autonomy in overhauling processes and programs
Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Who You Are:
A self-starter who is comfortable taking on a high level of responsibility, navigating ambiguous environments, and has previous management experience
A driven executor with a track record of end to end ownership of a book of business and a history of hitting KPIs and revenue goals
A team-focused individual that takes ownership of their work and pride in their team's success
Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus
An outgoing and sociable leader; skilled at communicating professionally with partners, customers, and driver partners from a broad range of backgrounds
Willing to wear multiple hats and contribute on projects of all types
Based in the St Catharines, Ontario area (current or future)
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
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