Operations Manager
6 months ago
Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has grown by providing excellent service to clients in both the petroleum and chemical industries.
The Seaboard Transport Group of Companies uses continuous improvement ideologies and industry-leading in-truck technology to ensure we consistently deliver reliable and sustainable service. It is our commitment to transportation excellence that has fueled our growth to become one of North America’s largest leading bulk carrier.
**Harmac Transportation** is a prominent bulk liquid carrier that joined the Seaboard Transport Group in 1998. Harmac is committed to Seaboard’s core values of providing safe, quality, and professional service to our valued customers.
As part of a family owned group of companies the members of **Harmac Transportation** work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a **Operations Manager **based in **Edmonton, AB.**
**Core Job Functions**:
- Be professional and responsive to customer demands, while not compromising the safety and ethics of the company.
- Provide first line of response to customer complaints, concerns etc. as they become escalated.
- Be committed to participating in an aggressive growth business plan. Be prepared to grow business as quickly as new work becomes available.
- Oversee all areas of the dispatch and planning functions
- Responsible for all Financial aspects of the division.
- Provide support and direction to driver coordinators in driver, service, safety, loss control and other daily operational challenges
- Manage and develop direct reports
- Participate in all internal and external meetings.
- Ensure driving staff are supported on a daily basis and respond to driver escalations
- Understand and utilize company technology
- Ensure appropriate equipment maintenance is attained.
- Support matters relating to Health Safety and Environment as well as Client Relations
- Be a problem solver for daily dispatch issues, service performance and utility optimization
- Provide leadership support to sustaining and improving the RESPONSIBLE CARE ethic and the managing systems that ensure responsible care of our business operations.
- Provide clear, concise and timely communications with customers, suppliers, employees and drivers
- Continually lead and manage driver retention programs and lead support to recruitment efforts
**Job Requirements**:
- Previous experience in a Management position is an asset
- Experience in the transportation industry is required
- Experience with the transportation of dangerous goods is an asset
- Proven ability to deal productively with internal and external customers
- Strong analytical and problem-solving skills
- Well organized, detail oriented and a proven ability to work well in a fast-paced, deadline driven environment
- Ability to work effectively with mínimal supervision
- Ability to work independently and as part of a team
- Strong communication skills - verbal and written
- High level of computer literacy
- Ability to multi-task and prioritize
- Strong organizational skills.
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